Senior Incident Resolution Specialist

Job Title:An Incident Resolution SpecialistKey Responsibilities:Investigate and resolve production issues in a timely manner.Act as a liaison between Support, Engineering, and Infrastructure teams to facilitate issue resolution and root cause analysis.Track progress of problem tickets in Jira and create incident analysis reports with the support of...

Job Summary:We are seeking a highly skilled Cybersecurity Analyst to join our team. The ideal candidate will have a strong background in security operations and incident management.The successful candidate will be responsible for working in a 24/7 Security Operations Center (SOC) environment, providing analysis and trending of security log data from a large...

ServiceNow Operations LeadWe are seeking a seasoned ServiceNow expert to drive platform stability, integrations, and compliance processes.Key Responsibilities:Data Governance Specialist: Configure and administer the ServiceNow platform, ensuring seamless data exchange between systems.DevOps Practitioner: Perform code deployments across environments,...

Job Title: Major Incident ManagerThe role of a Major Incident Manager is crucial in ensuring minimal disruption to business operations. A strong understanding of the organizational infrastructure, coupled with excellent communication and leadership skills, are essential for success in this position.

About the RoleAs an Escalations Manager, you will be responsible for handling post-sales operations and customer escalations from learners and internal teams. You will work cross-functionally to resolve issues, improve overall satisfaction, and efficiency.">Key Responsibilities:Act as the final point of contact for unresolved learner and client...

Job Title: Data Protection SpecialistWe are seeking a highly skilled professional to join our team as a Data Protection Specialist.This role is ideal for individuals with strong expertise in data privacy and a proven track record of handling critical compliance initiatives.The successful candidate will be responsible for implementing effective data...

Job Opportunity: Grievance OfficerWe are seeking a skilled and detail-oriented individual to fill the role of Grievance Officer. In this position, you will be responsible for managing end-to-end grievance redressal across all channels.You will lead credit-bureau dispute resolution, act as the single point of contact for fraud complaints, and run day-to-day...

Senior Outreach Strategist RoleWe are seeking a highly skilled and experienced Senior Outreach Strategist to join our team. This is a full-time role that requires strategic thinking, exceptional communication skills, and the ability to build strong relationships with potential clients.The ideal candidate will have extensive experience in education outreach,...

Job SummaryA Technical Support Specialist is the primary point of contact for customers on support issues and product queries.Interacting with customers using various communication channels to resolve support incidentsResolving customer issues within agreed service level agreementsDocumenting customer incidents with troubleshooting, root cause, and...

Senior Automation Test SpecialistJob Description:We are seeking a skilled Senior Automation Test Specialist to lead our QA team in implementing automation and performance testing best practices and strategies. The ideal candidate will have 8+ years of overall experience in software testing, with a strong focus on automation as well as performance testing for...