
Excellent Technical Opportunities for Service Professionals
1 week ago
We are seeking skilled candidates to fill a vital role in installation, maintenance, and technical support for our products across customer sites.
This is a field-based position that requires strong technical expertise, problem-solving skills, and the ability to deliver excellent customer service with frequent travel.
Main Responsibilities:
- Installation and Maintenance: Install, maintain, and repair products at customer locations.
- Troubleshooting and Warranty Complaints: Diagnose issues efficiently and resolve warranty complaints.
- Technical Support and Training: Provide on-site technical support and training to customers.
- Escalation Coordination: Coordinate with internal technical and service teams for escalations and quick resolutions.
- Record Keeping: Maintain accurate records of service activities, visits, and complaint status.
- Safety Compliance: Ensure compliance with safety standards and protocols.
- Customer Relationship Building: Build strong and lasting customer relationships.
- Field Feedback: Share field feedback and insights with internal teams to improve product performance.
Desired Skills & Qualifications:
- Strong Technical Knowledge: Strong technical knowledge of mechanical or electrical systems.
- Troubleshooting Expertise: Troubleshooting and repair expertise in industrial equipment.
- Problem-Solving Abilities: Good problem-solving and decision-making abilities.
- Willingness to Travel: Willingness to travel extensively within the assigned region and across the country.
- Communication Skills: Strong communication skills with a customer-first mindset.
- Reliability and Commitment: Proactive, reliable, and committed to service excellence.
Qualifications:
- Diploma/ITI in Mechanical or Electrical Engineering: Diploma / ITI in Mechanical or Electrical Engineering.
- Freshers and Experienced Candidates: Freshers and experienced candidates are welcome.
- Prior Experience: Prior experience in manufacturing, engineering, or industry preferred.
- Service Documentation Knowledge: Knowledge of service documentation and complaint tracking will be an advantage.
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