Technical IT Service Professional

1 week ago

Jaipur, Rajasthan, India beBeeSupport Full time ₹ 9,00,000 - ₹ 12,00,000

IT Technical Support Specialist

We are dedicated to providing exceptional technical assistance and maintaining a stable IT environment for our employees.

About the Role

The IT Technical Support Specialist will be the first point of contact for all IT-related issues and requests. This role involves troubleshooting basic technical problems, escalating complex issues to higher-level support, and delivering outstanding customer service.

Key Responsibilities

  • Provide initial technical support to end-users.
  • Log, categorize, and prioritize all incoming IT support tickets in the ticketing system.
  • Perform troubleshooting of hardware, software, applications, and network connectivity issues.
  • Assist users with password resets, account unlocks, and basic application support.
  • Elevate complex or unresolved issues to senior engineers with detailed notes and logs.
  • Maintain accurate and up-to-date documentation of IT procedures and solutions.
  • Offer educational resources on common IT issues and best practices.
  • Participate in on-call rotation as required.
  • Contribute to continuous improvement initiatives for service desk operations.

Required Skills and Qualifications

  • Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).
  • 2+ years of experience in an IT service desk role.
  • Strong understanding of Mac Systems, Windows systems, Google Administration, Google Workspace Applications, common business applications.
  • Basic knowledge of network fundamentals (TCP/IP, DNS, VPN).
  • Excellent communication and interpersonal skills.
  • Able to troubleshoot and resolve technical issues efficiently.
  • Customer-centric mindset with a focus on delivering positive user experiences.
  • Able to work independently and as part of a team.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race, color, religion, sex, gender, gender identity, national origin, age, weight, height, marital status, sexual orientation, veteran status, disability status, or other legally protected class.

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