
Senior Salesforce Business Process Specialist
1 week ago
Analyze business requirements to identify opportunities for process improvement. Develop solutions that meet business needs, utilizing expertise in Salesforce CRM and business analysis.
Drive identification of requirements across business units by evaluating business objectives, drivers, and success metrics. Document business requirements and technical specifications from stakeholders, developing epics, user stories, and acceptance criteria for agile delivery.
Collaborate with cross-functional teams to execute projects using various project methodologies, including configuration within software packages. Participate in process optimization to support project delivery.
Required Skills and Qualifications:- Minimum 5 years of Salesforce CRM experience as a Business Analyst or Business Systems Analyst required.
- Change management experience preferred.
- Project management experience preferred.
- Salesforce Business Analyst Certification preferred.
- Salesforce Administrator Certification preferred.
- Excellent communication, facilitation, and presentation skills.
- Able to break down complex solutions into manageable work units.
- Strong interpersonal, consultative, consensus builder, and issue resolution skills.
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