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Operational Process Enhancement Manager
3 weeks ago
About our company
We are a world leader in thread manufacturing and structural components for apparel and footwear, as well as an innovative pioneer in performance materials. These critical solutions are used to create a wide range of products, including ones that provide safety and protection for people, data and the environment.
Trusted by the world's leading companies to deliver crucial, innovative, and sustainable solutions, we provide value-adding products including apparel, footwear and specialty threads.
With a proud heritage dating back more than 250 years and a spirit of evolution to constantly stay ahead of changing market needs, we have operations across 50 countries with a workforce of over 17,000, serving our customers worldwide.
Following the acquisition of Texon and Rhenoflex, new Coats Footwear now has a complete range of footwear components to meet your needs, from heel counters to toe puffs and everything in-between. Through our technologically diverse product portfolio, we can cater to both current and future trends, setting new standards in the process, turning customer ideas into a reality and accelerating sustainability.
Headquartered in the UK, we connect talent, textiles, and technology to make a better and more sustainable world.
For more information, visit our website: www.coats.com
Job Overview
- Global process lead where key focus will be on Standardization, Simplification and Automation of Transactional activities
- Service delivery lead - Ensure consistent service delivery across tower/ units from the shared service provider for transactional services.
The role requires drive to identify and pursue value-add opportunities, extensive collaboration with business, finance and technology stakeholders and energy to implement effective end-to-end solutions to deliver enhanced efficiency and productivity.
Key Accountabilities
- Ensure Compliance to Global Procedures and Operating Methodologies (GPOM) in transactional area and refine GPOM on an ongoing basis (continuous improvement)
- End-to-end procure to pay (P2P) knowledge with hand-on SAP experience at transactional level to guide the service provider to improve efficiency in operations. Read soft working knowledge is good to have.
- Understanding of VDMS and vendor management with focus to improvement in vendor-related metrices
- Robotics process automation - Identification of opportunities to simplify operational process and automate them with help of bot solutions to create more efficiencies. Knowledge of BOT solutions/ platform (preferable)
- Review and revise Global standard operating procedures (SOPs) to align to the improved process and practice.
- Ensure consistent levels of service delivery by the service provider and engage with units in service to improve/ sustain them. Review key performance metrics and contractual service level established with service provider and validate them in defined frequency
- Define and update Risk and Control matrix (RACM), review and resolve RACM audit findings. Support
