
Business Knowledge Manager
6 days ago
A job seeker with experience in training and learning development is being sought to manage knowledge transfer and process training.
The ideal candidate will have a strong understanding of the critical success factors for a global business service provider, including compliance and audit requirements.
- Experience in shared services, global finance operations, or transformation environments is an advantage.
- Fluency in English is required.
Key Responsibilities:
- Design and implement comprehensive roadmaps for knowledge transfer and management.
- Develop and maintain training content, manuals, and e-learning modules.
- Conduct engaging training sessions for new hires, upskilling, and process changes.
- Ensure training programs are tailored to various roles within the organization.
- Establish a structured review cycle to keep training materials aligned with system updates and compliance requirements.
Key qualifications for this role include a Bachelor's or Master's degree in HR/Training, CPTM/ATD certification, and relevant work experience in shared services or transformation environments.
Preferred Skills:
- Experience working with Learning Management Systems (LMS) and e-learning tools.
- Solid history of designing and delivering training programs for systems and processes.
- Strong analytical skills to assess training effectiveness and drive continuous improvement.
This role offers a competitive salary and flexible working arrangements, including APAC/EMEA shifts based on training schedules.
Other Benefits Include:
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.
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