Desktop Support Specialist
1 week ago
Tata Consultancy Services (TCS) is a global leader in consulting and information technology, partnering with businesses to drive their success in the digital economy. With its unmatched global delivery network, deep domain expertise in the industry, and a wide talent pool, TCS has been consistently included in leading research firm lists of top companies in business service providers and BPO.
Job Title: Desktop Support Specialist - ITIL CertifiedWe are seeking an experienced Desktop Support Specialist - ITIL Certified to join our team in Noida/Hyderabad. As a key member of our team, you will be responsible for providing technical support to end-users, resolving hardware and software issues, and ensuring that our IT services meet the highest standards of quality and reliability.
Estimated Salary: ₹850,000 - ₹1,200,000 per annumResponsibilities:- Provide level 1-3 technical support to end-users via phone, email, or chat.
- Troubleshoot and resolve hardware and software issues, including desktops, laptops, printers, and other peripherals.
- Perform routine maintenance tasks, such as virus scans, disk cleanups, and software updates.
- Collaborate with senior technicians to resolve complex technical issues.
- Document and track all incidents, requests, and problems using our ITSM tool.
- Maintain accurate records of customer interactions and issue resolutions.
- Strong understanding of ITIL principles and concepts.
- Minimum 4 years of experience in desktop support, helpdesk, or similar roles.
- Excellent communication and problem-solving skills.
- Ability to work under pressure and prioritize multiple tasks effectively.
- Proficiency in using modern ITSM tools, such as ServiceNow.
- ITIL v3 Foundation certification preferred.
- A competitive salary range of ₹850,000 - ₹1,200,000 per annum.
- Ongoing training and development opportunities to enhance your skills and knowledge.
- A collaborative and dynamic work environment with a diverse team of experts.
- A comprehensive benefits package, including health insurance, retirement plans, and paid time off.
Please note that the salary range is based on the national average salary for this role in India.
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