Customer Experience Representative
1 month ago
About Artos Software
Artos Software is a company dedicated to solving problems for e-commerce merchants through simple yet powerful applications and tools.
Serving clients worldwide, including Canada, the United States, New Zealand, France, and more, our mission is to provide exceptional support and ensure customers have the best possible experience with our products.
Job Summary
We are seeking a skilled Technical Support Specialist to join our team of 10 experienced professionals. The successful candidate will work closely with our founders and engineers to help customers succeed with our products, drive product adoption, and provide top-notch support.
Key Responsibilities
- Provide exceptional support through email, live chat, and video calls to customers worldwide.
- Utilize technical expertise to solve complex issues, finding creative solutions and delighting customers.
- Build strong relationships with customers, becoming their go-to person for support and guidance.
- Contribute to customer success initiatives, improving our ranking, and devising solutions to any problems that arise.
- Collaborate with the Merchant Success and Engineering teams to enhance customer experiences.
- Lead or contribute to initiatives in data analysis, product adoption, documentation, and more.
Requirements
- 2+ years of experience handling technical support in similar environments.
- 1+ years of experience handling technical support for a Shopify app.
- 2+ years of experience in HTML, CSS, JS (or any other programming language), and a quick learning ability.
- Excellent oral, written, and interpersonal communication skills, or experience working directly with customers.
- Completed a university degree or college diploma.
- A strong desire to see customers succeed.
- Attention to detail, well-organized, and efficient task management.
- Ability to handle difficult situations and conversations.
Why Join Artos Software?
- Work closely with experienced founders, gaining hands-on experience in a startup environment.
- Opportunities for growth and learning in a fast-paced environment.
- Competitive pay and benefits.
- Remote work flexibility, allowing you to work from anywhere.
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