Digital Customer Experience Architect
7 days ago
Sprinklr is a unified platform that enables companies to deliver human experiences to every customer, across any modern channel, at an unprecedented scale.
We're headquartered in New York City with over 2,400 employees globally, and we work with more than 1,000 of the world's most valuable enterprises, including Microsoft, P&G, Samsung, and over 50% of the Fortune 100.
As a company, we're passionate about empowering organizations to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.
SalaryThe estimated salary for this position is $175,000 - $225,000 per year, depending on location and experience.
About the RoleIn your role as a Lead Product Engineer at Sprinklr, you'll be tasked with creating and delivering novel machine learning solutions for next-generation digital customer experience applications.
You'll work in a collaborative environment with machine learning engineers and data scientists, and contribute to various disciplines of machine learning, including deep learning, reinforcement learning, computer vision, language, and speech processing.
- Work closely with product management and design to define project scope, priorities, and timelines.
- Take partial ownership of project technical roadmap, deciding, planning, publishing schedules, milestones, technical solution engineering, risks/mitigations, course corrections, trade-outs, and delivery.
- Deliver and maintain high-quality scalable systems in a timely and cost-effective manner.
You'll also have opportunities to recognize potential use-cases of cutting-edge research in Sprinklr products and implement your own solutions.
Required Skills and QualificationsTo succeed in this role, you should have:
- A degree in Computer Science or a related quantitative field from a Tier 1 college.
- At least 3 years of deep learning experience with a distinguished track record on technically fast-paced projects.
- Familiarity with cloud deployment technologies, such as Kubernetes or Docker containers.
- Experience with large language models (GPT-3, Pathways, Google Bert, Transformer) and deep learning tools (TensorFlow, Torch).
You should also have working experience of software engineering best practices, including coding standards, code reviews, SCM, CI, build processes, testing, and operations.
Additionally, you should have experience in communicating with users, other technical teams, and product management to understand requirements, describe software product features, and technical designs.
BenefitsWe offer a comprehensive benefits package, including health plans, well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
Why You'll Love SprinklrWe're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately care about our employees and are dedicated to empowering them to achieve their personal and professional best.
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