MS Office Support Specialist

2 weeks ago


Surat, Gujarat, India beBeeSupport Full time ₹ 14,99,999 - ₹ 19,99,999

Job Title: MS Office Support Professional

Job Description

A highly skilled Level 2 MS Office support engineer is required to provide technical expertise and excellent support for Microsoft 365 product applications. The ideal candidate will have in-depth knowledge of Office applications, troubleshooting COM add-ins, and experience working with enterprise Windows, Mac, and iOS environments.

  • Provide expert application support and incident management for Microsoft 365 products.
  • Collaborate closely with Level 1/1.5 support teams to resolve issues efficiently.
  • Elevate complex issues to Level 3 engineers or vendors as needed.
Key Responsibilities

Support a global user community with flexible work hours.

  • Troubleshoot and resolve issues related to crashes, performance, installation, data loss, features, licensing, and deployment of Office applications and their add-ins.
  • Develop expertise in supporting Outlook and native email clients, with deep knowledge of delegation, shared mailbox access, PST migrations, online archives, and related enterprise environment issues.
Requirements
  • Bachelor's / Master's degree in computer science engineering/technology
  • Technical certifications would be an added advantage
Preferred Qualifications
  • Strong background in troubleshooting on enterprise Windows, Mac, and iOS environments.
  • Proficient in troubleshooting and resolving issues related to Office applications and their add-ins within enterprise environments.
  • ITIL and Major incident management knowledge
  • Experience with Adobe applications is a plus.
Working Environment

This is a virtual, geographically dispersed team with a sense of urgency.

  • The ideal candidate will be able to handle difficult and stressful situations with poise, tact, and patience.

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