
Dental Appointment Scheduling Representative
1 week ago
The primary responsibility of this role is to conduct outbound calls to schedule appointments for dental clients in the US.
We are seeking a dynamic and motivated individual with expertise in appointment booking processes. The ideal candidate should have excellent English communication skills, prior experience in handling US-based voice processes, and the ability to work during night and early morning shifts.
Responsibilities:
- Conduct inbound and outbound calls to schedule appointments for dental clients.
- Ensure all scheduled appointments align with client preferences and availability.
- Effectively handle inquiries and provide necessary information about services.
- Maintain accurate records of calls and appointments in the CRM system.
- Meet performance targets and adhere to call scripts and guidelines.
- Collaborate with the team to optimize appointment booking strategies.
Requirements:
- Excellent spoken English with a professional tone.
- Minimum 2+ years' experience in US voice process, preferably in appointment booking or customer service.
- Familiarity with the dental industry is an added advantage.
- Ability to work in night and early morning shifts (India time).
- Self-motivated and comfortable working in a remote environment.
- Strong organizational and time-management skills.
Preferred Qualifications:
- Dental industry experience.
- US voice process experience.
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