Digital Solutions Architect for Digital Pathology Platforms

4 days ago


Kolkata, West Bengal, India Lifelancer Full time

Leica Biosystems is a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis.

We're seeking a highly skilled Digital Solutions Architect to join our team in India, working on Digital Pathology platforms. This role will be fully remote and part of the EMEA Digital Pathology organization.

The successful candidate will design, develop, and implement cutting-edge digital solutions to improve workflow efficiency and diagnostic confidence in cancer diagnostics. You will collaborate closely with cross-functional teams, including software development, quality assurance, and customer support.

A key responsibility will be responding to inbound routine queries related to digital pathology systems, troubleshooting issues remotely, and escalating complex problems to specialists or third-level support teams as needed.

You will also maintain accurate records of customer interactions, update customer account records, and work effectively with multi-country/multi-language customers to resolve issues efficiently.

This role requires strong technical skills, including experience with Mirth Connect, HL7, Windows Server 2008-2022, virtual machines, and networking fundamentals such as remote storage management, domain configuration, group policies, and firewall knowledge.

A minimum of three years of experience in remote troubleshooting of software and database management is essential. Fluency in English is required, and previous experience with Leica Biosystems' digital pathology platform, Bomgar, TeamViewer, and other digital pathology platforms is an asset.

The ideal candidate will possess excellent problem-solving skills, attention to detail, and the ability to work independently in a fast-paced environment.

The estimated salary for this role in Kolkata, West Bengal, India, ranges between ₹10.5 lakhs to ₹15.5 lakhs per annum, depending on experience and qualifications.



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