Senior Quality Assurance Specialist

1 week ago

Jaipur, Rajasthan, India beBeeQuality Full time ₹ 18,00,000 - ₹ 21,00,000

Job Summary:

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This is a full-time on-site role for a Quality Executive - CRM, located in Navi Mumbai.

The Quality Executive - CRM will be responsible for ensuring the highest standards of quality control and management in customer relationship management processes.

Key Responsibilities Include:

  • Monitoring and evaluating inbound/outbound sales calls and processes.
  • Ensuring compliance with quality and sales guidelines.
  • Identifying training needs and recommending process improvements.
  • Providing constructive feedback and coaching to sales agents.
  • Preparing daily/weekly/monthly quality reports and audits.
  • Collaborating with team leaders and trainers to enhance agent performance.
  • Ensuring customer satisfaction benchmarks are consistently met

Requirements:

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Strong Analytical Skills

Excellent Communication skills

Experience in CRM systems and processes

Attention to detail and problem-solving abilities

Bachelor's degree in Business Administration, Quality Management, or a related field

Previous experience in a similar role within the real estate or community development industry is a plus

Strong knowledge of sales processes, telecalling standards, and customer engagement practices.

Proficiency in quality monitoring tools, CRM systems, and MS Office (Excel, PowerPoint, Word).

Excellent analytical and reporting skills to track performance trends and prepare quality dashboards.

Ability to evaluate calls, identify gaps, and provide actionable feedback.

Strong communication and interpersonal skills to collaborate with sales teams and management.

 

What We Offer:

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A dynamic work environment that fosters growth and collaboration.

Opportunities for professional development and advancement.

A competitive compensation package.

Recognition and rewards for outstanding performance.

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