Technical Lead

6 days ago

Gulbarga, Karnataka, India beBeeTechnology Full time ₹ 1,00,00,000 - ₹ 2,00,00,000
Job Title

Withum is a place where talent thrives - where who you are matters.

We empower clients and our professional staff with innovative tools and solutions to address their accounting, tax and overall business management needs.

About the Role:

  • As a technical lead, you will be responsible for the day-to-day oversight of your assigned team members and the assistance of additional services team members.
  • You will ensure the tools which support the desktop environment and user experience are of the highest quality.
  • You will act as technical lead for the service team and be responsible for the planning and implementation of service initiatives that align support services with the firm's strategic plan.

Your Responsibilities:

  • Operational Management: Ensure the efficient operation of your assigned subordinate team members, sustain appropriate service level agreements for the IT services team, maintain documentation for policies and procedures related to all service and support efforts.
  • Strategy & Planning: Contribute to strategic technology planning and direction of projects, understand business needs, educate staff on technology and how to use it as a strategic asset.
  • Leadership: Provide direction and support to the service team, help develop personal goals, and ensure they are met efficiently, coach team members to grow and develop professionally.

Requirements:

  • Bachelor's degree in Information Technology or related field.
  • Minimum of 7-10 years hands-on service experience.
  • CISA certified preferred.
  • Proven successful execution/completion of technology projects.
  • Experience with Windows 10 management technologies.
  • Experience with Microsoft Office 365 technologies.
  • Experience or understanding of Microsoft Azure and Microsoft Intune.
  • Proficiency with operating systems, including Windows 10 and MAC operating systems.
  • Possess advanced knowledge and understanding of networking and personal computer hardware including mobile devices and Operating systems.
  • A+ and/or MOS certification and other industry recognized advanced certifications.
  • Advanced Knowledge on accounting applications, such as CCH Engagement, Thomson GoSystem Tax, XCM, TaxCaddy and SurePrep.

Personal Attributes:

  • Excellent interpersonal, written and oral communication skills.
  • Demonstrated managerial and mentoring abilities.
  • Naturally self-motivated and detailed oriented.
  • Resourceful and innovative problem-solving abilities.
  • Passion for technology service and interest in exploring new methodologies.

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