Senior CSR Manager
4 weeks ago
The CSR Services team at Give is responsible for delivering high-quality client experiences and ensuring overall client delight. As a Senior CSR Manager, you will be the primary owner of client relationships and will be responsible for managing a portfolio of client engagements.
This role demands a strong understanding of the CSR/impact ecosystem and applicable standards/laws, along with high comfort with data analysis and tech tools and products. You will be required to manage a team of associates, develop deep, trusted client relationships, and be their problem-solver.
Key Responsibilities
Own Engagement Delivery
- Ensure high-quality, well-researched, data-backed delivery of insights and inputs to clients and lead key stakeholders and executive presentations.
- Coordinate with NGO partners and client stakeholders for timely delivery of services/deliverables. Drive collaboration across teams - internal and external.
- Keep up with updates in the CSR ecosystem and social development space to ably guide clients.
- Contribute to ongoing development of thought leadership content through creation of reports, articles, podcasts, etc. Develop content for future clients, current clients, as well as for internal knowledge-sharing sessions.
- Understand client vision and co-develop impact roadmap. Support clients to design/restructure programs in line with business intent which deliver real, measurable, sustainable impact.
- Manage scope, time, and resources effectively to ensure reasonable delivery margins.
Account Management
- Own client relationship and experience across all workstreams.
- Drive revenue growth (renewals and expansions), and delivery margins for the portfolio.
- Contribute to pre-sales efforts by supporting the development of high-quality collateral and compelling proposals.
Team Management
- Manage a team of up to 3 associates to deliver the scope of work and beyond to clients.
- Identify training needs for the team and handhold them for professional development.
Requirements
We at Give believe in learning through doing. We are looking for self-starters who are willing to learn fast and work towards building an excellent customer-centric experience while providing them with quality support and guidance.
- Graduate/postgraduate from top-tier institutes with strong academic background. An academic background in sociology/social work/economics/development studies/other allied streams will be a positive but is not essential.
- Minimum 7 years' experience in management consulting, CSR/impact consulting, business strategy, project management roles.
- Domain knowledge of CSR rules and understanding of CSR ecosystem in India along with areas of national priority such as skilling, women empowerment, MCH, climate change would be a strong positive, but is not essential.
- Strong relationship-building skills with the ability to engage with senior executives.
- Strong analytical skills, excellent communication, storytelling, and presentation skills, backed by strong verbal and written communication along with keen attention to detail.
- Technical Skills: Strong data analysis capabilities including high proficiency in Excel/Google Sheets and PowerPoint/Google Slides.
- A genuine interest in the social impact space, with a strong commitment to ethical practices, and advancing positive social outcomes.
- A bias toward action, ability to manage multiple projects and priorities to deliver on tight deadlines.
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