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CSR Services Manager
4 weeks ago
About the Role:
We are seeking a highly skilled CSR Services Manager to join our team at Give India. As a CSR Services Manager, you will be responsible for managing a portfolio of client engagements, ensuring high-quality delivery, and managing a team of associates.
Key Responsibilities:
- Own engagement delivery
- Ensure high-quality, well-researched, data-backed delivery of insights and inputs to clients and lead key stakeholders and executive presentations
- Coordinate with NGO partners and client stakeholders for timely delivery of services/deliverables
- Drive collaboration across teams internal and external
- Keep up with updates in the CSR ecosystem and social development space to ably guide clients
- Contribute to ongoing development of thought leadership content through creation of reports, articles, podcasts, etc.
- Develop content for future clients, current clients, as well as for internal knowledge-sharing sessions
- Understand client vision and co-develop impact roadmap
- Support clients to design/restructure programs in line with business intent which deliver real, measurable, sustainable impact
- Manage scope, time, and resources effectively to ensure reasonable delivery margins
Account Management:
- Own client relationship and experience across all workstreams
- Drive revenue growth (renewals and expansions), and delivery margins for the portfolio
- Contribute to pre-sales efforts by supporting the development of high-quality collateral and compelling proposals
Team Management:
- Manage a team of up to 3 associates to deliver the scope of work and beyond to clients
- Identify training needs for the team and handhold them for professional development
Requirements:
- We at Give believe in learning through doing
- We are looking for self-starters who are willing to learn fast and work towards building an excellent customer-centric experience while providing them with quality support and guidance
- Graduate/postgraduate from top-tier institutes with strong academic background
- An academic background in sociology/social work/economics/development studies/other allied streams will be a positive but is not essential
- Minimum 7 years' experience in management consulting, CSR/impact consulting, business strategy, project management roles
- Domain knowledge of CSR rules and understanding of CSR ecosystem in India along with areas of national priority such as skilling, women empowerment, MCH, climate change would be a strong positive, but is not essential
- Strong relationship-building skills with the ability to engage with senior executives
- Strong analytical skills, excellent communication, storytelling, and presentation skills, backed by strong verbal and written communication along with keen attention to detail
About Give:
Give exists to alleviate poverty by enabling the world to give. Established in 2000, Give, together with its partners, is the largest and most trusted giving platform in India. Give enables individuals and organizations to raise and donate funds conveniently to any cause they care about, with offerings including crowdfunding, corporate giving, cause marketing, and philanthropy consulting. Give's community of 2.6 M+ donors support 2,800+ verified non-profits, serving 15M+ people across the country. We are an extremely rare workplace that brings a fast-paced, high-growth work culture together with a compassion-driven impact-focused work environment. Our Values: integrity in everything we do | empathy towards all | serve with passion | focused on scale.
