Support Representative

2 weeks ago

Tiruppur, Tamil Nadu, India beBeeSupport Full time ₹ 6 - ₹ 8
About the Role

Pilgrim is a leading Beauty & Personal Care brand offering 200+ SKUs across various product categories at over 25,000 pin codes and has grown into a 1000+ offline store omnichannel brand.

Our mission is to source the world's best beauty secrets to create innovative products that deliver results.

Duties and ResponsibilitiesCustomer Interaction
  • We respond promptly to customer inquiries via phone, email, live chat, or social media.
  • We provide accurate information about products, services, policies, and procedures.
  • We assist customers in troubleshooting and resolving customer's issues with products or services.
  • We handle customer requests, concerns, and complaints professionally and promptly.
  • We follow up with customers to ensure their issues have been resolved to their satisfaction.
Problem Resolution Strategies
  • We identify customer needs and determine the best course of action to resolve issues effectively.
  • We investigate and escalate complex customer issues to the appropriate internal teams for further assistance.
  • We collaborate with other departments to resolve customer complaints or coordinate special requests.
  • We maintain accurate records of customer interactions, transactions, comments, and complaints on the ticketing tool.
Customer Experience Enhancement
  • We maintain a high level of professionalism, empathy, and patience while interacting with customers.
  • We strive to exceed customer expectations and deliver personalized service to enhance customer loyalty.
  • We continuously evaluate and improve the customer experience by providing feedback on processes, policies, and product improvements.
  • We seek opportunities to upsell or cross-sell products or services based on customer needs and preferences.
Collaboration and Teamwork
  • We collaborate with team members and share knowledge to ensure consistent and accurate customer support.
  • We communicate effectively with other departments to relay customer feedback, trends, and insights.
  • We participate in team meetings and training sessions to stay updated on product knowledge and customer service skills.
  • We contribute to a positive team environment by fostering open communication, mutual respect, and cooperation.
Documentation and Reporting
  • We maintain accurate and detailed records of customer interactions, inquiries, and resolutions in the customer support system.

  • Customer Support Representative

    1 week ago

    Tiruppur, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 18,000 - ₹ 25,000

    Job OverviewWe are seeking a dedicated Customer Support Representative to handle day-to-day tasks including addressing customer inquiries, ensuring customer satisfaction, and providing exceptional customer service.The ideal candidate will have excellent communication skills, sales abilities, and strong problem-solving skills to effectively communicate with...

  • Support Specialist

    1 week ago

    Tiruppur, Tamil Nadu, India beBeeCustomerService Full time ₹ 8,00,000 - ₹ 10,00,000

    Customer Experience RepresentativeWe are seeking a skilled and empathetic Customer Experience Representative to join our team.The ideal candidate will have strong interpersonal and communication skills, with the ability to work independently and remotely. A proactive approach to addressing customer needs and ensuring a seamless customer experience is...

  • Customer Service Representative Opportunity

    1 week ago

    Tiruppur, Tamil Nadu, India beBeeCustomerService Full time ₹ 4,00,000 - ₹ 7,50,000

    Customer Service Representative Opportunity We are seeking highly motivated Customer Service Representatives to provide exceptional support to our clients. This role is ideal for those passionate about delivering outstanding service and building a rewarding career in customer-facing roles. The successful candidate will have 0-2 years of experience in...

  • Customer Service Representative

    2 weeks ago

    Tiruppur, Tamil Nadu, India beBeeCustomerService Full time ₹ 30,00,000 - ₹ 50,00,000

    Customer Service Representative Job DescriptionAre you looking for a rewarding career in customer service? We have an exciting opportunity for a talented individual to join our team as a Customer Service Representative. This role involves responding promptly and professionally to customer inquiries via phone, email, and chat. You will resolve customer...

  • Walk-in Customer Support

    1 week ago

    Tiruppur, Tamil Nadu, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 9,00,000

    Customer Service Representative JobThis role involves providing customer service support and collections via phone calls to insurance companies, end customers, and performing eligibility verification, obtaining prior authorization, requesting missing or incomplete payer information, updating patient information, and other calls to complete a transaction.The...

  • Dedicated Customer Support Specialist

    1 week ago

    Tiruppur, Tamil Nadu, India beBeeOpportunity Full time ₹ 4,50,000 - ₹ 9,00,000

    Customer Service Representative OpportunityWe are seeking a skilled and motivated individual to fill the role of Customer Service Representative. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and building a rewarding career in this field.

  • Global Customer Support Representative

    1 week ago

    Tiruppur, Tamil Nadu, India beBeeSupport Full time ₹ 8,00,000 - ₹ 12,00,000

    Customer Support RoleWe are seeking a skilled professional to fill the role of Customer Support Executive. As a key member of our team, you will be responsible for providing top-notch support to our clients.Responsibilities:Troubleshoot and resolve complex WordPress & WooCommerce issues with confidence.Communicate clearly and patiently with customers via...

  • Sales Development Representative

    1 week ago

    Tiruppur, Tamil Nadu, India beBeeAccountability Full time ₹ 4,80,000

    About the Role:We are seeking a highly motivated Sales Development Representative to join our team.This is a full-time opportunity for a talented individual who can drive sales growth and customer satisfaction.Identify potential customers and build strong relationshipsManage sales accounts and meet customer needsDevelop exceptional communication and...

  • Client Service Representative

    1 week ago

    Tiruppur, Tamil Nadu, India beBeeCustomerService Full time ₹ 45,00,000 - ₹ 60,00,000

    Job SummaryWe are seeking enthusiastic and customer-oriented professionals to join our organization as a Client Service Representative.Key Responsibilities:Respond to client inquiries via phone, email, and chat in a timely and professional mannerDeliver accurate information regarding services and proceduresHandle and resolve client complaints and issues with...

  • Client Service Representative

    1 week ago

    Tiruppur, Tamil Nadu, India beBeeClientService Full time ₹ 60,00,000 - ₹ 1,20,00,000

    Job Role: Client Service RepresentativeKey Responsibilities:Sales and Revenue Generation:Meet sales targets by identifying and pursuing new business opportunities, and ensuring timely collections from clients.Promote products through presentations, demonstrations, and exhibitions to showcase capabilities and increase sales.Negotiate pricing, delivery terms,...