Global Customer Support Representative

1 week ago


Tiruppur, Tamil Nadu, India beBeeSupport Full time ₹ 8,00,000 - ₹ 12,00,000
Customer Support Role

We are seeking a skilled professional to fill the role of Customer Support Executive. As a key member of our team, you will be responsible for providing top-notch support to our clients.

Responsibilities:

  • Troubleshoot and resolve complex WordPress & WooCommerce issues with confidence.
  • Communicate clearly and patiently with customers via tickets, email, and live chat.
  • Identify recurring issues and provide valuable feedback to improve products.
  • Update plugin documentation and maintain accurate records.
  • Manage tickets in customer support tools and collaborate on GitHub.
  • Stay up-to-date with our latest product releases and contribute to their success.

Requirements:

  • Strong knowledge of WordPress (troubleshooting, debugging, database, plugins).
  • Hands-on experience with WooCommerce, including troubleshooting and configuration.

Benefits:

  • Flexible work timings to suit your needs.
  • 16 paid leaves annually for relaxation and rejuvenation.
  • A supportive, collaborative colleagues who value teamwork.
  • Be part of a global team working together towards a common goal.
  • Contribute to the development of top WooCommerce plugins.


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