
ServiceNow ITOM Professional
2 weeks ago
About the Role:
This position oversees the development and maintenance of the Configuration Management Database (CMDB) within a robust IT service management framework.
- Collaborate with IT stakeholders to gather requirements and ensure CMDB solutions meet business objectives.
- Establish and enforce CMDB data standards, policies, and procedures to guarantee data integrity and accuracy.
- Develop and maintain comprehensive CMDB documentation, including data models, workflows, and processes.
About Key Responsibilities:
- Provide technical leadership and mentorship to the CMDB development team.
- Conduct regular audits and data quality checks to identify and resolve discrepancies.
- Integrate the CMDB with other IT Service Management processes and tools.
About Required Skills:
- Detailed knowledge of ITIL best practices.
- Experience integrating CMDB with other ITSM processes and tools.
- Proven experience leading CMDB projects and teams.
About Desired Qualifications:
- Mastery of data modeling and workflow design.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment.
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