Expert Solution Developer

2 weeks ago

Kota, Rajasthan, India beBeeServiceNow Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
ServiceNow SPM Expert

The ideal candidate will be responsible for designing and developing solutions on the ITSM/ITOM modules using best practices. This is an exciting opportunity to utilize your technical skills and experience in ServiceNow to drive business growth and improvement.

Key Responsibilities:
  • Designs and develops solutions on the ITSM/ITOM modules using best practices
  • Partners with ServiceNow Business Analyst to understand requirements and possible solutions
  • Takes ownership of complex business requirements and works them to completion
  • Takes ownership of incident queue and work on remediation to completion
  • Works closely with the ServiceNow functional team and external development partners to build requested items
Technical Skills:
  • JavaScript & Glide APIs: For scripting and automation within SPM modules
  • Flow Designer & Workflow Editor: Automating SPM processes like approvals, notifications, and task assignments
  • Service Portal & UI Builder: Customizing user interfaces for SPM dashboards and portals
  • REST/SOAP APIs: Integrating SPM with external systems (e.g., ERP, HCM)
  • Platform Analytics: Building dashboards and reports for strategic insights
  • Performance Analytics: Tracking KPIs across portfolios and programs
  • Data Separation & Domain Separation: Managing multi-tenant environments securely
Certifications & Training:
  • SPM Implementer Certification
  • ServiceNow Certified System Administrator (CSA)
  • Certified Application Developer (CAD)
  • Agile Implementer Certification
Behavioral Competency:
  • Effective communication skills with both non-technical and technical audiences (verbal and written)
  • Excellent Interpersonal skills to work with the project team members collaboratively

We are seeking a motivated and experienced professional to fill this key role. If you have a passion for delivering high-quality results and driving business success, we encourage you to apply.

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