Strategic Account Manager

2 days ago

Nagpur, Maharashtra, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 12,00,000

Job Title

This role involves developing and maintaining relationships with assigned accounts or clients, serving as the main point of contact for all account-related matters and inquiries.

Key responsibilities include collaborating with clients to align business objectives with company products or services through strategic e-commerce planning, driving sales growth through upselling, cross-selling, and promoting additional products or services, negotiating for better deals, discounts, and higher marketing spends to drive growth, and planning and executing marketing campaigns and promotions in collaboration with clients.

The ideal candidate will have 2+ years of experience on Amazon marketplace, 2+ years of experience managing client relationships and delivering exceptional customer service, experience in handling FMCG and CPG brands is required, with a preference for those in the healthcare, wellness, and beauty sectors, and be passionate about operations excellence.

Responsibilities:

  • Develop and maintain strong relationships with assigned accounts or clients
  • Collaborate with clients to align business objectives with company products or services
  • Drive sales growth through upselling, cross-selling, and promoting additional products or services
  • Negotiate for better deals, discounts, and higher marketing spends to drive growth
  • Plan and execute marketing campaigns and promotions in collaboration with clients
  • Monitor campaign performance and provide recommendations
  • Utilize analytics tools to track sales performance, customer behavior, and market trends
  • Prepare regular reports and presentations for clients and internal stakeholders
  • Work closely with internal teams such as Advertisement, and Supply Chain to ensure seamless execution of client strategies
  • Coordinate product launches, inventory management, and fulfillment to meet client expectations
  • Maintain accurate records and ensure all client interactions are documented
  • Address client issues promptly and effectively to maintain high levels of customer satisfaction
  • Stay informed about industry trends, competitor activities, and market developments
  • Use insights to identify new business opportunities and potential threats

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