Program Coordinator

2 days ago

Bikaner, Rajasthan, India beBeeEmployment Full time ₹ 30,00,000 - ₹ 60,00,000
Program Coordinator Role

About the Position:

This is an exciting opportunity to join our team as a Program Coordinator. In this role, you will support the smooth delivery of our LATAM region programs. Your primary responsibility will be to provide exceptional learner support, ensuring timely and accurate resolutions to enhance learner satisfaction.

Key Responsibilities:

  • Learner Support: Respond to inquiries and resolve issues efficiently.
  • Stakeholder Collaboration: Coordinate with internal teams to manage program timelines and address learner concerns.
  • Process Improvement: Identify and implement improvements to enhance program delivery and learner experience.
  • Quality Control: Ensure all communications meet quality standards and brand guidelines.
  • Enrollment & Application Management: Process applications, ensure eligibility, and maintain timely admissions workflows.
  • Participant Support: Handle inquiries related to enrollment, payments, refunds, deferments, course access, and certificates.
  • Cross-Functional Coordination: Collaborate with Marketing, Finance, Sales, and Program Support teams to address participant issues effectively.
  • Performance Metrics: Meet key KPIs while ensuring a high-quality participant experience.

Requirements:

  • Language Skills: Exceptional Spanish/Portuguese and English communication skills are mandatory.
  • Work Flexibility: Willingness to work night shifts and manage all communication channels.
  • Education: Bachelor's degree preferred.
  • Customer Support Experience: Prior experience in customer service or learner support roles.
  • Tech-Savvy: Familiarity with LMS, digital learning tools, or CRM platforms is a plus.
  • Adaptability: Ability to thrive in a fast-paced environment and adapt to evolving processes.
  • Organizational Skills: Strong multitasking ability and attention to detail.

Benefits:

We offer a dynamic work environment and opportunities for growth and development. If you have the necessary skills and qualifications, we encourage you to apply.

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