Program Development Specialist

7 hours ago

Bikaner, Rajasthan, India beBeeSupport Full time ₹ 15,00,000 - ₹ 20,00,000
Global Program Coordinator

About Emeritus:

We're dedicated to delivering high-quality education to individuals, companies, and governments worldwide. Our collaborations with top-tier universities ensure accessible and affordable learning opportunities.

The company has educated over 250,000 individuals across 80+ countries through its short courses, degree programs, professional certificates, and senior executive programs.

Role Overview:

We're seeking a skilled Global Program Coordinator to support learners and ensure seamless program delivery in the LATAM region. The ideal candidate will have exceptional written and verbal Spanish/Portuguese skills, flexibility to work in night shifts (India based), and effective communication skills across various channels.

Key Responsibilities:

  • Learner Support: Respond to inquiries across all communication channels ensuring timely and accurate resolutions to enhance learner satisfaction.
  • Stakeholder Collaboration: Coordinate with internal teams to manage program timelines and address learner concerns efficiently.
  • Process Improvement: Identify and implement improvements to enhance program delivery and learner experience.
  • Quality Control: Ensure all communications meet quality standards and brand guidelines.
  • Enrollment & Application Management: Process applications, ensure eligibility, and maintain timely, accurate admissions workflows.
  • Participant Support: Handle inquiries related to enrollment, payments, refunds, deferments, course access, and certificates across various channels.

Requirements:

  • Language Skills: Exceptional Spanish/Portuguese and English communication skills (written and verbal).
  • Work Flexibility: Willingness to work night shifts (India based) and manage all communication channels.
  • Education: Bachelor's degree preferred.
  • Customer Support Experience: Prior experience in a customer service or learner support role.
  • Tech-Savvy: Familiarity with LMS, digital learning tools, or CRM platforms is a plus.
  • Adaptability: Ability to thrive in a fast-paced environment and adapt to evolving processes.

Why Join Us:

At Emeritus, you'll make a meaningful impact by supporting learners globally while working in a collaborative, inclusive, and growth-oriented environment.

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