Operations Supervisor

4 weeks ago


Noida, Uttar Pradesh, India iQor Full time

Job Summary:

As an Operations Supervisor at iQor, you will oversee call center staff, responsible for assigning tasks, motivating and disciplining employees, and assessing performance. This role requires strong leadership skills and the ability to analyze data to drive continuous improvement.

Key Responsibilities:

  • Hire, train, and prepare call center representatives to respond to customer inquiries and resolve issues.
  • Ensure agents understand and comply with all call center objectives, performance standards, and policies.
  • Monitor and evaluate agent performance, providing learning opportunities and taking corrective action when necessary.
  • Identify ways to reduce costs by streamlining processes and implementing best practices.
  • Drive continuous improvement through trend reporting analysis and metrics management.

Requirements:

Skills Requirements:

  • 3 or more years of call center experience in collections, sales, customer service, or technical support.
  • 1 or more years of supervisory experience.

Education Requirements:

High school diploma, G.E.D., or equivalent required.

Physical Requirements:

Occasional exertion of up to 10 lbs. of force to push, pull, lift, or move objects. Visual acuity to perform tasks such as data analysis and computer terminal use. Ability to speak, type, and sit for extended periods.



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