Strategic Operations Director

2 weeks ago

Bengaluru, Karnataka, India Miles Education Full time

About Miles Education


Miles Education is a global talent development company revolutionizing traditional education. Our mission is to empower businesses and enable talent by tackling critical workforce shortages and skill gaps across sectors.


Key Responsibilities



  • Strategic Planning and Alignment

    • Partner with the CEO and executive team to define and prioritize strategic objectives for Growth, Performance, and Brand Marketing.
    • Coordinate cross-functional alignment, ensuring that marketing objectives support overall company goals.
    • Develop frameworks for setting, tracking, and achieving key performance metrics and growth targets.

  • Project Management and Execution

    • Lead the implementation of key marketing initiatives, ensuring they are delivered on time and within scope.
    • Manage project timelines, resources, and deliverables, holding team members accountable and providing regular status updates to leadership.
    • Identify and mitigate risks associated with major campaigns and initiatives.

  • Performance Analytics and Insights

    • Oversee the collection, analysis, and reporting of marketing data to inform decision-making and measure ROI on growth and brand campaigns.
    • Work closely with analytics teams to identify actionable insights and areas for optimization in customer acquisition, conversion, and retention.
    • Facilitate the creation of dashboards and KPIs for real-time tracking and transparency across marketing efforts.

  • Cross-Functional Collaboration

    • Act as a bridge between marketing, sales, product, and customer success teams to ensure cohesive execution of growth and brand strategies.
    • Drive alignment between Performance Marketing and Brand Marketing, balancing immediate ROI goals with long-term brand building efforts.
    • Lead weekly or monthly strategy meetings and cross-functional syncs to keep stakeholders aligned and engaged.

  • Brand Development and Positioning

    • Support the development and execution of brand strategies that build market differentiation and customer loyalty.
    • Collaborate with the Brand Marketing team to ensure all customer touchpoints are consistent and reflective of the brand values.
    • Monitor competitor activities, market trends, and consumer insights to guide brand positioning and growth initiatives.

About the Ideal Candidate


We are seeking a strategic and operationally savvy Chief of Staff to work closely with the executive leadership team. The ideal candidate will have a strong background in growth strategies, performance marketing, and brand development, with the ability to streamline operations and support high-impact decision-making.


Qualifications



  • Bachelor's degree in Marketing, Business Administration, or a related field (MBA or equivalent preferred).
  • 7+ years of experience in a strategic role, ideally with exposure to growth marketing, performance marketing, and/or brand management.
  • Strong analytical skills and the ability to work with complex data sets to extract actionable insights.
  • Proven experience in project management and cross-functional leadership.
  • Exceptional communication and interpersonal skills, with the ability to influence and engage at all levels of the organization.
  • Adept at working in a fast-paced, results-driven environment and managing multiple priorities.

About Miles Education's Culture


Miles Education is a dynamic team of over 700 professionals across India, US, and globally. Our influence extends through a vast alumni network of over 70,000, partnerships with more than 100 universities, and collaborations with a staggering 600+ MNCs and corporations.


Why Work at Miles Education


We're a self-made success story, focusing steadfastly on fundamentals and outcomes rather than external fundraising. Growing at an astonishing CAGR of 70%+ and distinguished as one of the few profitable edtech companies in India, we are poised for substantial growth.


What We Offer



  • Hustle & Hard Work: We embrace relentless dedication to our mission. This hustle culture is not just about putting in hours; it's about putting our heart into what we love to do.
  • Empathy & Emotional Intelligence: We believe that true strength lies in understanding and compassion. By prioritizing emotional intelligence, we cultivate a nurturing and collaborative team culture. Valuing each other's perspectives not only strengthens our connections but also enhances our collective performance.
  • Resilience to Change: Change is the only constant in our ever-evolving environment. We thrive on our ability to adapt swiftly and efficiently, turning challenges into opportunities.
  • Ownership Mindset: We think and act like owners, taking accountability for outcomes. We lead by example, strive for excellence, and go the extra mile in service of our mission.

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