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International Customer Service Representative

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Job Overview:

This role is focused on providing top-notch customer service to international clients via voice and non-voice channels.

  • We are seeking a highly skilled professional to handle inbound and outbound calls, resolve customer queries, and maintain accurate records in CRM systems.
  • The ideal candidate will have excellent communication skills, both written and verbal, with a neutral or US/UK accent for voice-based interactions.
Key Responsibilities:

For Voice Process:

  • Answer incoming calls from international customers and provide timely support for their inquiries.
  • Resolve customer complaints and concerns professionally and efficiently.
  • Log all call details and resolutions in our CRM system.

For Non-Voice Process:

  • Respond to customer emails and chat messages promptly and accurately.
  • Address customer queries related to transactions, account status, and service requests.
Requirements:
  • Bachelor's degree in any field
  • 0-2 years of experience (freshers encouraged to apply)
  • Excellent spoken English with a neutral or US/UK accent (for voice process)
  • Strong written English with good grammar and typing skills (for non-voice process)
  • Typing speed: 30-35 WPM with 90% accuracy (for non-voice process)
Preferred Skills:
  • Good interpersonal and problem-solving skills
  • Active listening and comprehension abilities
  • Ability to multitask and manage time effectively
  • Familiarity with CRM tools like Zendesk, Freshdesk, Salesforce, or any other similar platform
Why Choose Us:

We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package. If you're passionate about delivering exceptional customer service, we encourage you to apply.