Training Director

2 weeks ago


Goa, India Open Destinations Full time
{"title": "Training Manager", "description": "

Job Summary

Open Destinations Limited is a leading services and technology provider exclusive to the travel industry, with over 25 years of real-world experience. We are seeking a skilled Training Manager to oversee our training programs and ensure the highest quality performance.

Key Responsibilities

  • Develop and implement training programs to enhance the skills and knowledge of our team members.
  • Conduct needs assessments and create training materials to address quality issues and improve performance.
  • Collaborate with the operations team to identify areas for improvement and develop strategies to address them.
  • Manage the end-to-end process for transitions, ensuring that key elements are addressed and resolved.
  • Review and modify training materials to ensure they are effective and up-to-date.
  • Present training sessions and hire qualified personnel to do so.
  • Monitor and maintain training programs to ensure they are meeting their intended goals.
  • Stay up-to-date with new educational and training techniques and methods.
  • Comply with ODL SOPs and continuously improve processes.
  • Create management reports and presentations to keep senior leadership informed.

Requirements

  • 5+ years of experience in a related field.
  • Excellent communication and interpretation skills.
  • Experience in client-facing roles with good English language knowledge.
  • Deep understanding of BPO business aspects, including SLA, Baselining, QA, and Training MIS.
  • Excellent project management skills and knowledge of process improvement methodologies.
  • Good knowledge of MS Project and MS Visio.
  • Strong analytical skills and ability to work with large datasets.

Preferred Qualifications

  • Experience in the travel or tour operator business.
  • BB certification is preferred but not mandatory.

Education

  • Bachelor's degree in any field; Master's degree is a plus.
", "lang_code": "en"}

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