Training Director
2 weeks ago
Job Summary
Open Destinations Limited is a leading services and technology provider exclusive to the travel industry, with over 25 years of real-world experience. We are seeking a skilled Training Manager to oversee our training programs and ensure the highest quality performance.
Key Responsibilities
- Develop and implement training programs to enhance the skills and knowledge of our team members.
- Conduct needs assessments and create training materials to address quality issues and improve performance.
- Collaborate with the operations team to identify areas for improvement and develop strategies to address them.
- Manage the end-to-end process for transitions, ensuring that key elements are addressed and resolved.
- Review and modify training materials to ensure they are effective and up-to-date.
- Present training sessions and hire qualified personnel to do so.
- Monitor and maintain training programs to ensure they are meeting their intended goals.
- Stay up-to-date with new educational and training techniques and methods.
- Comply with ODL SOPs and continuously improve processes.
- Create management reports and presentations to keep senior leadership informed.
Requirements
- 5+ years of experience in a related field.
- Excellent communication and interpretation skills.
- Experience in client-facing roles with good English language knowledge.
- Deep understanding of BPO business aspects, including SLA, Baselining, QA, and Training MIS.
- Excellent project management skills and knowledge of process improvement methodologies.
- Good knowledge of MS Project and MS Visio.
- Strong analytical skills and ability to work with large datasets.
Preferred Qualifications
- Experience in the travel or tour operator business.
- BB certification is preferred but not mandatory.
Education
- Bachelor's degree in any field; Master's degree is a plus.
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