Front Office Professional

2 weeks ago

Mumbai, Maharashtra, India beBeeCommunication Full time ₹ 64,93,000 - ₹ 74,99,000

Job Title: Front Desk Manager

Key Responsibilities:
  • Manage front desk operations at a modern dental centre.
  • Reception & Reception Area Maintenance:
    • Ensure patients are greeted and checked in for appointments.
    • Maintain a tidy and organized reception area, with all paperwork and supplies readily accessible.
  • Patient Coordination & Administration:
    • Respond proactively and courteously to inquiries via calls, emails, SMS, and social media.
    • Schedule and confirm appointments according to doctors' availability.
    • Collect and enter patient intake forms into the system.
    • Maintain accurate patient records: medical history, treatment plans, and task generation.
    • Handle billing and payment, including providing estimates and explaining charges.
    • Assist practitioners with admin tasks: patient follow-ups, appointment reminders, payment reminders across channels.
    • Coordinate with internal staff dentists, dental assistants, hygienists to ensure smooth patient flow.
  • Dental Lab Coordination:
    • Liaise with dental labs to send and receive lab jobs, and update records accordingly.
  • Vendor & Material Management:
    • Handle vendor coordination for pricing, ordering, receiving, and inventory management of supplies.
  • General Administration:
    • Coordinate consultant doctor appointments, manage patient entries, and calculate payments.
    • Manage petty cash, prepare expense vouchers.
    • Organize bill filing and coordinate with the accountant.
    Required Skills & Qualifications:
    • Education: Bachelor's degree or equivalent.
    • Experience: 1.5 to 2 years in front desk, receptionist, or equivalent roles.
    • Languages: Proficient in English, Hindi, and Marathi.
    • Technical Skills: Strong computer literacy including mobile apps and Microsoft Word, Excel, PowerPoint, OneNote.
    • Soft Skills: Outstanding interpersonal, written, and verbal communication; highly organized and detail-oriented.

Benefits: Work with a dynamic team in a professional environment.

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