Fitness Studio Coordinator
2 days ago
HB+ is a dynamic health and wellness brand that has redefined the concept of 'fitness' as 'fun'. With a strong online presence, we are now opening our first physical studio, HOP, in Bhubaneswar.
We are seeking an enthusiastic Operations Strategy Associate to join our team. As a key member, you will be responsible for creating a welcoming atmosphere, providing excellent customer service, and ensuring smooth operations at our studio.
The ideal candidate will have at least one year of experience in the fitness industry, preferably in customer-facing roles. A graduate degree in any discipline, with a focus on marketing and hospitality, is also preferred.
This role offers a competitive salary of Rs. 3.5 LPA, along with annual leaves, health insurance, and complimentary group class membership. You will also have opportunities for growth and career advancement in the fitness industry.
The selected candidate will undergo a telephonic or personal interview after evaluation of the questionnaire. Post-intimation, the on-boarding process will begin.
Responsibilities:
- Create a warm and inviting environment for clients
- Understand and promote the services and products offered by HB+
- Assist visitors with inquiries and provide detailed information about our facilities
- Help members book sessions and schedule personal training sessions
- Respond promptly to phone calls and emails
- Address member questions, concerns, and feedback
- Handle membership registrations, renewals, and cancellations
- Manage invoicing, cash/online transactions, and process payments for all services and memberships
- Maintain accurate records and confidentiality
- Pilot the studio desk and reception area
- Collaborate with other HB+ members to ensure seamless operations
- Participate in team meetings and contribute ideas to enhance internal processes and member experience
- Support marketing strategy implementation and participate in promoting membership offers and events
- Ideate and execute weekend events for clients
Required Skills:
- Excellent communication skills and organizational abilities
- Problem-solving skills and clarity of thoughts
- Proactive attitude and ability to work in a fast-paced environment
- Familiarity with office software (MS Office, Google Suite) and membership management systems
- Able to unlearn and relearn, and take/give constructive feedback
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