CRM Professional

4 days ago

Aurangabad, Maharashtra, India beBeeCustomer Full time ₹ 40,00,000 - ₹ 60,00,000

Customer Experience Specialist

This is a career-defining opportunity to deliver exceptional customer experiences in a fast-paced and dynamic environment.

As a skilled CRM professional, you will be the face of our organization, responsible for handling customer inquiries, providing prompt and accurate responses, and resolving issues efficiently.

You will work closely with the sales team to provide seamless support throughout the sales process, utilizing CRM software to track customer interactions, document inquiries, and generate reports.

With a strong analytical mindset and excellent communication skills, you will analyze customer data to identify patterns, trends, and opportunities for improvement, ensuring compliance with company policies and procedures.

Key Responsibilities:

• Handle customer inquiries and resolve issues promptly and efficiently.

• Maintain high levels of customer service by demonstrating empathy and professionalism.

• Collaborate with the sales team to provide seamless support throughout the sales process.

• Utilize CRM software to track customer interactions and generate reports.

Required Skills and Qualifications:

• Bachelor's degree in a relevant field or equivalent experience.

• Proven experience in a customer service or CRM role, preferably in the real estate or housing industry.

• Excellent verbal and written communication skills in English and Hindi.

• Strong interpersonal skills with the ability to build rapport and maintain positive customer relationships.

Benefits:

• Competitive salary and benefits package.

• Opportunities for career growth and development.

• Collaborative and dynamic work environment.

Others:

• We are an equal opportunities employer and welcome applications from diverse candidates.

• If you are passionate about delivering exceptional customer experiences and possess excellent communication skills, we invite you to apply for this exciting opportunity.

Work Timings :

Monday to Saturday

9.30 am to 6.30 pm

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