
CRM Operations Specialist
3 days ago
We are seeking an experienced CRM professional to drive customer engagement, retention, and revenue growth.
Key Responsibilities:- Data Integrity & CRM Hygiene: Ensure accurate, updated, de-duplicated, and secure customer and lead data.
- Lead Management & Automation: Establish efficient processes for capturing leads, tracking interactions, and nurturing them through the sales funnel.
- Reporting & Analytics: Monitor CRM KPIs and turn data into actionable insights.
- Training & Support: Train internal users on best practices for using LeadSquared.
- Cross-Functional Coordination: Collaborate with sales, marketing, and support teams to align CRM campaigns.
Required Skills & Qualifications:
- Bachelor's degree in marketing, business, IT, or related field.
- 2–4+ years of experience managing CRMs or sales operations.
- Proficiency in CRM platforms and workflow automation.
- Strong analytical and data-driven decision-making ability.
- Excellent communication, training, and cross-team collaboration skills.
- Detail-oriented, organized, and process-driven with the ability to manage multiple initiatives.
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