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Fleet Operations Infrastructure Specialist
2 weeks ago
We are seeking a highly motivated technical expert in IT, Audio, Visual, Lighting, Control & Experiential Technologies to join our team.
The successful candidate will be responsible for ensuring the optimal performance and reliability of our clients Global Experiential and Event Production Fleet. This role requires a strong technical background and proficiency in event technology, live streaming and broadcast technologies including IP based video, audio, control and lighting systems as well as IT system administration of Windows and Linux based systems.
Key Responsibilities:
- Development and execution of proactive maintenance projects, configuration and documentation of broadcast streaming and experiential & event technology infrastructure.
- Resolution and root cause analysis of issues escalated from Tier 3 Incident/Response & Tier 2 Site Operations Teams.
- Identify patterns in technical issues escalated across the fleet and will proactively develop projects and deploy appropriate solutions globally to ensure consistent fleet operations.
- Utilize scripting to develop efficient methods to configure and deploy hardware and software infrastructures.
- Coordinate with partner services, client teams and SMEs to provide global support.
- Reporting impact or projected impact to team lead & stakeholders.
- Support experiential site operations as needed with projects and setup of various event or show elements as needed.
- Responsible for Development and maintenance of a knowledge base to support fleet operations for all tiers in the service.
Requirements:
- Proficiency with Unix, Windows & Mac based operating based systems.
- Proficiency with online & event video production technologies.
- Familiarity with enterprise level network switches & routers.
- Knowledge of advanced signal flow for audio, video, lighting, network and control.
- Ability to create detailed documentation & project proposals.
