
Quality Specialist
1 week ago
Job Summary
">We are seeking a Quality Specialist to join our team. The ideal candidate will have a strong understanding of quality processes and be able to drive improvement initiatives.
">Key Responsibilities:
">- Develop and implement quality control processes to ensure zero defect output">
- Report and publish transaction quality metrics to stakeholders">
- Provide feedback and suggestions for process improvements">
- Analyze errors and root causes to prevent future deviations">
- Maintain adherence to internal and external quality management system audit requirements">
- Foster a culture of continuous improvement and drive organization-wide quality initiatives">
Requirements:
">The successful candidate will possess:
">- Excellent problem-solving skills and analytical thinking">
- Proficiency in Excel and PowerPoint">
- A willingness to work in a 24/7 environment">
- Knowledge of seven quality tools">
- Minimum 1.6 years of experience as a Quality Associate with overall 2-3 years of experience managing non-voice processes">
Qualifications:
">Candidates must hold a degree from any recognized institution and meet the above requirements.
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