Service Application Manager

1 week ago

Bengaluru, Karnataka, India beBeeApplication Full time ₹ 12,00,000 - ₹ 18,00,000

Technical Leadership Opportunity

We are seeking a seasoned professional to lead the development and implementation of technical strategies for support applications. The ideal candidate will possess expertise in managing and optimizing the full lifecycle of SaaS and custom-built applications, including labeling, archiving, and document management systems.

This role is crucial for defining the application architecture, overseeing technical implementation, and ensuring the reliability and security of critical IT services in a dynamic environment.

Key Responsibilities

  • Strategy & Design: Develop and support the development of technical roadmaps and architectural designs for enterprise applications by translating stakeholder needs into actionable technical plans and solution requirements.
  • Implementation & Transition: Oversee the full implementation and transition process, including release management, deployment, and hypercare, to ensure new or modified applications move into the production environment with minimal business disruption.
  • Continuous Improvement: Identify and implement technical enhancements to optimize application performance, reliability, and security. Define and track key service level indicators (SLIs) and service level objectives (SLOs).
  • Project Management: Collaborate with solution architects and cross-functional IT teams to plan and oversee complex projects aimed at improving enterprise application services, utilizing structured project management methodologies such as Agile, Scrum, or PRINCE2.
  • Operations: Proactively manage the day-to-day technical operations of support applications, including incident management, problem resolution, performance monitoring, and security audits to ensure their consistent reliability and security.
  • Knowledge Management & Documentation: Maintain comprehensive technical documentation for all services and promote best practices for knowledge-sharing and cross-training within the team.

Required Skills & Qualifications

  • 7-10 years of experience in a technical leadership role, specifically within IT service delivery, production, or logistics environments.
  • A Master's degree in Information Technology, Computer Science, or a related field, or several years of equivalent technical experience.
  • Proven expertise in service management, process optimization, and technical leadership.
  • A solid understanding of SaaS and on-premise customized enterprise applications, along with their respective technical architectures.
  • Proficiency in project management methodologies, including Agile, Scrum, or PRINCE2.
  • Strong analytical mindset with excellent problem-solving skills in a technical context.

Preferred Skills

  • Certification in a service management framework such as ITIL.
  • Hands-on experience with specific enterprise applications, such as SaaS CRM, ERP, or ECM systems.
  • Experience with cloud platforms (AWS, Azure, GCP) and managing applications hosted in a cloud environment.
  • A background in managing technical teams in a global, multicultural setting.
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