Application Technical support engineer

About Us:

MUFG Bank, Ltd. is Japans premier bank, with a global network spanning in more than 40 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. MUFG Banks parent, Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the worlds leading financial groups. Headquartered in Tokyo and with over 360 years of history, the Group has about 120,000 employees and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing. The Group aims to be the worlds most trusted financial group through close collaboration among our operating companies and flexibly respond to all the financial needs of our customers, serving society, and fostering shared and sustainable growth for a better world. MUFGs shares trade on the Tokyo, Nagoya, and New York stock exchanges.

MUFG Global Service Private Limited:

Established in 2020, MUFG Global Service Private Limited (MGS) is 100% subsidiary of MUFG having offices in Bengaluru and Mumbai. MGS India has been set up as a Global Capability Centre / Centre of Excellence to provide support services across various functions such as IT, KYC/ AML, Credit, Operations etc. to MUFG Bank offices globally. MGS India has plans to significantly ramp-up its growth over the next 18-24 months while servicing MUFGs global network across Americas, EMEA and Asia Pacific

About the Role:

Position Title: Senior Analyst / Manager

Corporate Title: Analyst /Assistant Vice President

Reporting to:Vice President

Location: Bengaluru

Job Profile: Application Technical Support Engineer (Level 2)

Position details:

We are seeking a highly motivated professional for the position of Technical Support Engineer (L2/L3) for production applications within Information Technology Department under Systems Office for Asia.

The successful candidate will be part of a dynamic team that undertake Business-As-Usual responsibilities in supporting the banks application systems. This role plays a critical part in maintaining applications stability, continuity, and availability.

Roles and Responsibilities:

• Assist stakeholders through application support, which includes problem investigations, analysis, and troubleshooting user issues.
• Work closely with various application teams to ensure reliable application services through effective collaboration and communication.
• Coordinate with multiple teams to raise support tickets, analyzing root causes, and resolving all production issues.
• Monitor alerts and incidents affecting the production environment and escalate as necessary.
• Possessing strong technical understanding of system platforms such as UNIX, Windows, and Oracle, providing support during investigations.
• Implement and manage automation processes with an aim to reduce manual tasks and enhance efficiency.
• Hands on experience with DevOps tools such as Jenkins and Ansible playbook would be preferred.
• Providing round-the-clock (24/7) operational support for production systems, including on weekends and holidays.
• Perform comprehensive application health checks for various systems to ensure their proper functioning in a live environment.
• Perform application deployments in both Production and DR environments.
• Apply Site Reliability Engineering (SRE) principles to ensure systems and services meet the set standards of availability, latency, and performance.
• Utilize development experience to contribute to production projects, optimizations, and initiatives to solve problems.
• Demonstrate the capacity to work across diverse geographical locations, time zones, cultures, and technical environments.

Job Requirements:

• Must have experience in providing technical support (level 2/3) to handle production systems.
• Good to have knowledge in core banking systems or payment systems.
• Familiarity with the banking domain is preferred.
• Proficiency in automation tools, monitoring tools, and scripting would be a plus point.
• Strong skills in scripting languages such as Unix Shell, PowerShell, or Python.

Prior experience in system support or development with knowledge on the following will be an advantage:

• Technical knowledge in J2EE, .Net, Oracle, SQL, Unix/Linux/Windows, Web application development, IBM MQ, MSSQL
• 3 tier application architecture & n-tier application architecture
• Hands-on experience in system development, integration, and implementation.
• Strong understanding of Change Management and Incident Management processes.
• Prior experience in managing production applications and servers.
• Familiarity with Site Reliability Engineering (SRE) principles is preferred.
• Understanding of compliance and risk management processes.
• Should be a self-motivated, proactive, capable of working independently as well as being a good team player.

Education level:

• Bachelors degree in Computer Science or a related field.

Experience:

• A total of 6 to 10 years of relevant work experience is required for this role.

Equal Opportunity Employer:

The MUFG Group is committed to providing equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, national origin, physical appearance, religion, gender expression, gender identity, sex, age, ancestry, marital status, disability, medical condition, sexual orientation, genetic information, or any other protected status of an individual or that individual's associates or relatives, or any other classification protected by the applicable laws.