
Senior Technical Solutions Engineer
2 days ago
Job Overview
We are seeking a skilled IT Support Specialist to provide comprehensive technical assistance across various systems, networks, servers, and cloud platforms.
Key Responsibilities:
- System & User Support
- Provide end-to-end support for desktops, laptops, printers, and mobile devices.
- Manage user onboarding, offboarding, and access controls (Active Directory, Intune, O365).
- Troubleshoot hardware, OS, and application issues.
- Networking & Infrastructure
- Configure, manage, and troubleshoot firewalls, routers, and switches.
- Maintain and monitor network security and connectivity.
- Support VPN, Wi-Fi, and remote access solutions.
- Server & Application Support
- Manage and maintain Windows Servers, Exchange, and SharePoint environments.
- Perform backup and recovery operations using Veeam.
- Support SQL Server databases (basic administration, backup, monitoring).
- Cloud & Security
- Administer Microsoft 365 (O365, Teams, OneDrive, SharePoint Online).
- Manage Azure services including Intune, Azure AD, Defender, and Azure DevOps (pipelines, repos, artifacts, boards).
- Build and maintain CI/CD pipelines in Azure DevOps for automation, testing, and deployment.
- Monitor and enhance security posture to comply with CMMC and ISO 27001 standards.
- Compliance & Documentation
- Maintain IT documentation, SOPs, and asset registers.
- Ensure compliance with organizational IT security policies and international standards.
- Assist with internal and external IT audits.
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