Dental Practice Support Manager

5 days ago


Thiruvananthapuram, Kerala, India CareStack™ - Dental Practice Management Full time
Support Manager Job Description

We are seeking a highly skilled and experienced Support Manager to join our team at CareStack™ - Dental Practice Management. As a key member of our organization, you will be responsible for leading our Support team and ensuring that our customers receive exceptional service.

About the Role:

The successful candidate will have a minimum of 5 years' experience in customer support, with at least 3 years' experience in managing a team. You will be responsible for setting challenging yet achievable departmental objectives, ensuring that the team consistently meets all established service level agreements, and aligning departmental objectives with larger organizational objectives.

Key Responsibilities:

  • Serve as a Single Point of Contact (SPOC) for all L1 Support related activities, including customer issues and escalations
  • Lead and prioritize the Support team's workload
  • Ensure team adherence to defined SOPs
  • Identity and drive initiatives to improve process efficiency and customer satisfaction
  • Maintain accurate logs detailing documentation on support
  • Consistently serve as a role model to the team by exhibiting leadership qualities and understanding business objectives

Requirements:

  • Minimum 5 years' experience as a customer support executive and at least 3 years' experience in managing a team
  • Excellent written and verbal communication skills
  • Exceptional organizational skills and attention to detail
  • Previous experience with Microsoft Office suite (Word & Excel), and Google suite
  • Experience in Helpdesk / Incident Management tools like Zendesk, Freshdesk, Jira, etc

Salary: We offer an attractive salary of $80,000 per year, commensurate with experience, plus benefits.



  • Thiruvananthapuram, Kerala, India CareStack™ - Dental Practice Management Full time

    About the RoleWe are seeking an experienced Dental Practice Support Specialist to join our team at CareStack™ - Dental Practice Management. As a key member of our support team, you will play a vital role in ensuring the successful implementation and adoption of our practice management software by dental practices.Key ResponsibilitiesOversee the...


  • Thiruvananthapuram, Kerala, India CareStack™ - Dental Practice Management Full time

    CareStack™ - Dental Practice Management is seeking an experienced Application Support Engineer to join our team.About the RoleWe are looking for a highly skilled individual to oversee the implementation process, ensuring customer satisfaction and providing software training for dental practices. As a key member of our support team, you will collaborate...


  • Thiruvananthapuram, Kerala, India CareStack™ - Dental Practice Management Full time

    **About Us**CareStackTM is a cutting-edge dental practice management solution that empowers dentists to streamline their operations, enhance patient care, and drive growth. We are seeking an experienced Dental Practice Implementation Consultant to join our team.We are committed to delivering exceptional customer experiences, ensuring seamless software...


  • Thiruvananthapuram, Kerala, India CareStack™ - Dental Practice Management Full time

    Company OverviewCareStack is a pioneering dental practice management platform that revolutionizes the way dentists work and manage their practices. With a strong presence in the US, CareStack aims to digitize 10,000 dental offices within the next five years.


  • Thiruvananthapuram, Kerala, India CareStack™ - Dental Practice Management Full time

    Job DescriptionWe are seeking a highly skilled Dental Software Support Specialist to join our team at CareStack™ - Dental Practice Management.About the RoleThis is an exciting opportunity for a motivated and detail-oriented individual to provide exceptional support to our customers in the US dental industry. As a key member of our customer success team,...


  • Thiruvananthapuram, Kerala, India CareStack™ - Dental Practice Management Full time

    About the RoleWe are seeking a highly skilled Senior Technical Support Specialist to join our team at CareStack™ - Dental Practice Management. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our customers.Key ResponsibilitiesBe a subject matter expert in our enterprise software, specifically...


  • Thiruvananthapuram, Kerala, India CareStack™ - Dental Practice Management Full time

    Job OverviewCareStack seeks to hire a skilled Engineer to build its next generation healthcare platform. This role is ideal for individuals with a strong background in designing and building modern web platforms using Microsoft technologies on the backend and Angular on the front end.Key ResponsibilitiesTechnical Design: Create complete designs to solve...


  • Thiruvananthapuram, Kerala, India CareStack™ - Dental Practice Management Full time

    About the RoleWe are seeking a seasoned Lead Next.js Developer to join our team at CareStack™ - Dental Practice Management. As a key member of our technology team, you will be responsible for designing, developing, testing, and deploying highly responsive user interface components and web applications using Next.js.With 4-6 years of experience in software...


  • Thiruvananthapuram, Kerala, India CareStack™ - Dental Practice Management Full time

    At CareStack -">Dental Practice Management


  • Thiruvananthapuram, Kerala, India CareStack™ - Dental Practice Management Full time

    About CareStackCareStack is a cutting-edge dental software solution designed to revolutionize dental practices. Our cloud-based platform simplifies operations, elevates patient relationships, enhances staff productivity, and drives business growth and revenue.We're passionate about leveraging technology to enhance care management for everyone, ultimately...


  • Thiruvananthapuram, Kerala, India CareStack™ - Dental Practice Management Full time

    CareStack™ - Dental Practice Management is seeking an experienced Backend Software Engineer to join our team. As a key member of our engineering department, you will play a crucial role in designing and building the next generation of our dental practice management platform.**Job Description:**We are looking for a talented software engineer with a strong...


  • Thiruvananthapuram, Kerala, India CareStack™ - Dental Practice Management Full time

    Transforming Dental Practices with CareStackWe are seeking a highly skilled Senior Dental Software Engineer to join our team at CareStack, a cloud-based dental software solution. Our mission is to revolutionize dental practices through innovative technology.About UsCareStack is dedicated to simplifying operations, enhancing patient relationships, and...


  • Thiruvananthapuram, Kerala, India CareStack™ - Dental Practice Management Full time

    CareStack™ - Dental Practice Management is seeking a highly skilled Senior Dental Software Developer to join our team. This role offers a competitive salary of $120,000 per annum.About the RoleWe are a cloud-based dental software solution provider that aims to transform dental practices. Our platform simplifies operations, elevates patient relationships,...


  • Thiruvananthapuram, Kerala, India CareStack™ - Dental Practice Management Full time

    Join CareStack, a pioneering dental practice management company, as we embark on an exciting journey to shape the future of healthcare technology. Our team is dedicated to creating innovative software solutions that transform the way dental offices operate.About UsCareStack is a cloud-based dental software solution designed for dental offices of all sizes....


  • Thiruvananthapuram, Kerala, India CareStack™ - Dental Practice Management Full time

    CareStack™ is a state-of-the-art, cloud-based platform transforming dentistry in the US. We are seeking an experienced Product Designer to join our team.We are deeply passionate about applying technology to make care management better for everyone and improve patient outcomes. Our fantastic team of technologists, developers, product managers, and designers...

  • Product Manager

    4 weeks ago


    Thiruvananthapuram, Kerala, India CareStack™ - Dental Practice Management Full time

    About the RoleCareStack is a leading cloud-based dental software solution for scheduling, clinical, billing, patient engagement, and reporting needs. As a Product Manager, you will define the path forward for the evolution of our product platform.Key ResponsibilitiesWork closely with stakeholders to understand and prioritize drivers for business growthBuild...


  • Thiruvananthapuram, Kerala, India CareStack™ - Dental Practice Management Full time

    About CareStackCareStack is a cutting-edge dental practice management company that seeks an experienced Senior ReactJS + NextJS Developer to join our team.


  • Thiruvananthapuram, Kerala, India CareStack™ - Dental Practice Management Full time

    At CareStack, we are rewriting the rules of dental practice management with our innovative technology platform. We are seeking a highly skilled Digital Product Designer to join our team in Trivandrum. This is a full-time position that requires you to work from our office in a hybrid model.CareStack has closed a strategic equity investment round with...

  • Product Designer

    14 hours ago


    Thiruvananthapuram, Kerala, India CareStack™ - Dental Practice Management Full time

    CareStack™ - Dental Practice Management Job DescriptionOverview:CareStack is a pioneering cloud-based technology platform revolutionizing dental practice management in the US. With a focus on innovative solutions, we're looking for a skilled Product Designer to join our team and contribute to shaping the future of dentistry.We're seeking a talented...

  • Software Engineer

    3 weeks ago


    Thiruvananthapuram, Kerala, India CareStack™ - Dental Practice Management Full time

    Overview of the RoleCareStack, a leading dental practice management software company, is seeking an experienced Software Engineer to join our team. In this role, you will be responsible for designing and building the next generation healthcare platform, working closely with our Staff SDEs.Key ResponsibilitiesTechnical Design: Develop complete designs to...