Dental Practice Support Manager
5 days ago
We are seeking a highly skilled and experienced Support Manager to join our team at CareStack™ - Dental Practice Management. As a key member of our organization, you will be responsible for leading our Support team and ensuring that our customers receive exceptional service.
About the Role:
The successful candidate will have a minimum of 5 years' experience in customer support, with at least 3 years' experience in managing a team. You will be responsible for setting challenging yet achievable departmental objectives, ensuring that the team consistently meets all established service level agreements, and aligning departmental objectives with larger organizational objectives.
Key Responsibilities:
- Serve as a Single Point of Contact (SPOC) for all L1 Support related activities, including customer issues and escalations
- Lead and prioritize the Support team's workload
- Ensure team adherence to defined SOPs
- Identity and drive initiatives to improve process efficiency and customer satisfaction
- Maintain accurate logs detailing documentation on support
- Consistently serve as a role model to the team by exhibiting leadership qualities and understanding business objectives
Requirements:
- Minimum 5 years' experience as a customer support executive and at least 3 years' experience in managing a team
- Excellent written and verbal communication skills
- Exceptional organizational skills and attention to detail
- Previous experience with Microsoft Office suite (Word & Excel), and Google suite
- Experience in Helpdesk / Incident Management tools like Zendesk, Freshdesk, Jira, etc
Salary: We offer an attractive salary of $80,000 per year, commensurate with experience, plus benefits.
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