Dental Practice Support Specialist
24 hours ago
We are seeking an experienced Dental Practice Support Specialist to join our team at CareStack™ - Dental Practice Management. As a key member of our support team, you will play a vital role in ensuring the successful implementation and adoption of our practice management software by dental practices.
Key Responsibilities- Oversee the implementation process, guaranteeing customer satisfaction through comprehensive training and ongoing support.
- Collaborate with cross-functional teams to ensure seamless implementation and optimal results.
- Identify potential risks and roadblocks during implementation, communicating effectively with stakeholders to mitigate issues.
- Serve as the primary point of contact for customers throughout their onboarding journey, providing timely assistance and guidance until they are fully settled and operational on CareStack™.
- Employ a consultative approach to understand current practice workflows and adapt them seamlessly to our platform.
- Influence and educate customers on best practices and standardized operating procedures that drive growth and efficiency.
- Monitor customers' adoption of core workflows during the initial period, proactively engaging with those who may require additional support or guidance.
- Maintain a proactive stance, assessing change management impact on practices and predicting potential churn scenarios, highlighting areas requiring extra support.
To succeed in this role, you must possess:
- Strong analytical skills, coupled with effective communication and interpersonal abilities.
- A customer-centric mindset, prioritizing satisfaction and delivering exceptional service.
- Experience within the healthcare or dental industry is a significant advantage.
- Proficiency in using software applications, with strong project management and problem-solving skills.
- The ability to work independently and collaboratively in fast-paced environments.
- A Bachelor's degree or equivalent experience.
$60,000 - $80,000 per annum, depending on qualifications and location.
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