Dental Practice Support Specialist

24 hours ago


Thiruvananthapuram, Kerala, India CareStack™ - Dental Practice Management Full time
About the Role

We are seeking an experienced Dental Practice Support Specialist to join our team at CareStack™ - Dental Practice Management. As a key member of our support team, you will play a vital role in ensuring the successful implementation and adoption of our practice management software by dental practices.

Key Responsibilities
  • Oversee the implementation process, guaranteeing customer satisfaction through comprehensive training and ongoing support.
  • Collaborate with cross-functional teams to ensure seamless implementation and optimal results.
  • Identify potential risks and roadblocks during implementation, communicating effectively with stakeholders to mitigate issues.
  • Serve as the primary point of contact for customers throughout their onboarding journey, providing timely assistance and guidance until they are fully settled and operational on CareStack™.
  • Employ a consultative approach to understand current practice workflows and adapt them seamlessly to our platform.
  • Influence and educate customers on best practices and standardized operating procedures that drive growth and efficiency.
  • Monitor customers' adoption of core workflows during the initial period, proactively engaging with those who may require additional support or guidance.
  • Maintain a proactive stance, assessing change management impact on practices and predicting potential churn scenarios, highlighting areas requiring extra support.
Requirements

To succeed in this role, you must possess:

  • Strong analytical skills, coupled with effective communication and interpersonal abilities.
  • A customer-centric mindset, prioritizing satisfaction and delivering exceptional service.
  • Experience within the healthcare or dental industry is a significant advantage.
  • Proficiency in using software applications, with strong project management and problem-solving skills.
  • The ability to work independently and collaboratively in fast-paced environments.
  • A Bachelor's degree or equivalent experience.
Estimated Salary Range

$60,000 - $80,000 per annum, depending on qualifications and location.



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