Site Operations Manager

1 day ago

Gurgaon, Haryana, India beBeeRealEstateLeader Full time ₹ 15,00,000 - ₹ 18,00,000
Job Description

The Real Estate Team Leader oversees a Closing Managers team, setting daily objectives and monitoring progress to enhance sales effectiveness. The role involves coaching and reviews to improve performance.


Key Responsibilities:
  1. Manage the on-site Closing Managers team by setting daily goals, tracking progress, and improving sales efficiency through coaching and reviews.
  2. Handle warm and hot walk-ins by building rapport, addressing objections, and presenting offerings with precision and emotional intelligence.
  3. Maintain in-depth knowledge of project pricing, unit availability, promotional offers, buyer objections, and negotiation levers.
  4. Ensure adherence to Standard Operating Procedures (SOPs) from welcoming prospects to structured tours, documentation, CRM updates, and closure workflows.
  5. Facilitate upsell conversations for higher floors, premium views, clubhouse upgrades, or add-on parking aligned with buyer profiles.
  6. Train the team on pitch structure, pricing articulation, objection handling, and negotiation techniques.
  7. Track visitor patterns, buyer questions, and conversion blockers to recommend tactical interventions for improved performance.
  8. Provide real-time market feedback to central teams, including competitor pricing, offers, and buyer sentiment.
  9. Ensure post-sale touchpoints are managed by hand-holding high-value customers for feedback, referrals, and cross-sell opportunities.

Executional Scope:
  1. Conduct daily huddles with Closing Managers to assign lead priorities, follow-up actions, and unblock issues.
  2. Monitor all walk-ins review discussions, guide high-value buyers personally, and strategically assign Closing Managers.
  3. Oversee inventory presentation and ensure accurate availability is communicated to all prospects.
  4. Update offer decks, pricing tools, FAQs, and pitch scripts regularly for internal alignment.
  5. Partner with CRM for seamless post-booking experiences manage documentation, collections, and approvals.
  6. Review daily closure metrics open leads, daily bookings, follow-up cadences, and average Turnaround Time (TAT).
  7. Maintain site visibility supervise walk-in flow, Closers presentation quality, and readiness of the physical space.
  8. Champion positive customer experiences from first touch to final handshake with clear, confident, and consistent engagement.

Key Result Areas (KRAs):
  1. Achievement of revenue targets at the site level.
  2. Upsell conversion and average ticket-size optimization.
  3. Post-sale engagement and relationship continuity.
  4. Product and pitch accuracy across customer interactions.

Key Performance Indicators (KPIs):
  1. Revenue booked (weekly/monthly).
  2. Walk-in to booking conversion ratio.
  3. Average up-sell value / ticket size per booking.
  4. Turnaround time (TAT) from first visit to closure.

Qualifications:

An MBA or equivalent postgraduate qualification.


Core Competencies:
  1. Strong people management skills with a hands-on leadership style.
  2. High confidence, emotional intelligence, and clarity in communication.
  3. Deep understanding of buyer motivations and objection-handling frameworks.
  4. Ability to balance field execution with team oversight and internal coordination.
  5. Resilient, energetic, and goal-oriented, thrives in a high-intensity sales environment.

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