Customer Engagement Strategist

2 days ago

Ghaziabad, Uttar Pradesh, India beBeeCRM Full time ₹ 80,00,000 - ₹ 1,50,00,000

Job Summary

We are seeking a highly skilled CRM Manager to lead our customer relationship initiatives. In this role, you will be responsible for developing and implementing effective CRM strategies that align with business objectives, focusing on customer engagement, retention, and growth.

Critical Responsibilities:

  • Manage, mentor, and motivate a team of CRM specialists to ensure their professional development and foster a collaborative environment.
  • Oversee the configuration, customization, and integration of the CRM system to ensure optimal performance and data integrity.
  • Analyze customer data, identify trends, and generate reports to measure campaign effectiveness and inform decision-making.
  • Collaborate with marketing, sales, and customer support teams to align CRM strategies and ensure a consistent customer experience.
  • Provide training and support to CRM users to ensure effective adoption and utilization of the system.
  • Stay informed about CRM technology trends and best practices to recommend innovative solutions and improvements.

Key Qualifications:

  • Proficiency in CRM platforms, data management, and reporting.
  • Strong leadership, communication, and interpersonal skills to effectively manage a team and collaborate with stakeholders.
  • Ability to analyze data, identify trends, and solve complex CRM-related problems.
  • Ability to develop and implement effective CRM strategies aligned with business goals.
  • Understanding of business processes and the ability to align CRM strategies with business objectives.

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