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Customer Relationship Associate
2 weeks ago
Inbound Sales Executives play a pivotal role in connecting customers with our solutions. As an Inbound Sales Executive Intern, you will be responsible for handling inbound inquiries via various channels and nurturing leads through timely follow-ups.
Key Responsibilities- Respond promptly to inbound customer inquiries via email, phone, live chat, and social media platforms.
- Assess potential customers' needs and qualify leads based on predefined criteria.
- Share relevant product information, demos, and resources to address customer queries.
- Update and maintain accurate lead data and activity records in the CRM system.
- Run physical and virtual demos of our products to showcase their features and benefits.
- Nurture leads through timely follow-ups and personalized communication.
- Collaborate with the marketing team to share feedback on lead quality and campaign performance.
- Track and report key metrics such as response time, conversion rates, and lead progression.
- Strong verbal and written communication skills.
- Active listening and ability to understand customer needs.
- Comfortable with handling multiple conversations simultaneously.
- Positive, proactive, and customer-focused mindset.
- Ability to work in a fast-paced environment.
