
Baby Product Support Representative
2 days ago
Cradlewise is a leading provider of innovative baby products. Our mission is to reimagine the baby nursery and make it smart, intuitive, and delightful.
Job Description- We are seeking a highly skilled customer support specialist to join our team. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and have a strong ability to problem-solve.
- The customer support specialist will be responsible for building and strengthening relationships with customers, listening to their needs, and providing solutions that meet those needs.
The customer support specialist will also be responsible for managing incoming chats and emails, handling follow-up chats and emails, and addressing any customer issues that arise.
Required Skills and Qualifications- Bachelor's degree preferred
- Excellent English communication skills, especially written
- A positive, polite, confident, sincere, and friendly disposition
- Ability to solve problems and think quickly on your feet
- Flexibility – we're growing and evolving, and you'll need to come along for the ride
- An eye for detail
- Knowledge of CRM is a plus
- Competitive salary
- Fast professional growth: significant responsibility for your project
- Opportunity to apply in practice and rapidly grow your knowledge
- Industry: Baby Tech - The Infant and childcare market is $136B every year
- Type: Privately held, VC backed
- Remote location
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