Support Services Representative

3 days ago

Bellary, Karnataka, India beBeeSupport Full time ₹ 32,000
Client Support Associate

The role of a Client Support Associate is pivotal in delivering exceptional service to our clients.

Key responsibilities include resolving client issues efficiently through various communication channels, ensuring client satisfaction and retention. A strong understanding of company policies and procedures is essential for providing excellent support.

Responsibilities:

  • Resolve client issues promptly via telephone and email support.
  • Provide responsive and engaging support to ensure client satisfaction.
  • Maintain a strong grasp of products and services offered by the company.
  • Collaborate with internal teams to address client issues.
  • Develop or improve systems knowledge to enhance support capabilities.

Requirements:

  • High secondary diploma or equivalent with 3 years' experience in a related field; or any stream graduate degree with 1 year of experience.
  • Strong computer skills, particularly Microsoft Office proficiency.
  • Understanding of business operations, including spreadsheets and data analysis.
  • Flexibility in working hours.
  • Excellent oral and written communication skills.
  • Attention to detail.
  • Ability to multitask and navigate multiple communication channels.
  • Professional demeanor with ownership of every interaction.

Benefits:

  • Transportation allowance.
  • Canteen subsidy.
  • Night shift allowance.
  • Schedule adherence bonus.
  • Health insurance.
  • Tuition reimbursement.
  • Work-life balance.
  • Rewards and recognition.

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