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Service Representative

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Bellary, Karnataka, India Meta16labs Healthcare and Analytics Full time ₹ 20,000 - ₹ 21,000 per year

Job Title: Karmika Mitra / Service Representative

Role Summary:

The Service Representative, also known as Karmika Mitra, serves as the first point of contact for workers visiting Karmika Seva Kendra (KSK) centers. The representative plays a critical role in assisting unorganized sector workers with digital literacy, completing online applications, and accessing various social security and welfare schemes. This role requires a combination of technical know-how, empathy, and public service motivation.

Key Responsibilities:

1. Worker Support & Application Assistance

  • Assist workers in completing applications for registration and scheme benefits on government portals like Karmika Seva Kendra.
  • Guide users on document requirements, photograph uploads, and mobile verification.
  • Help fill out details such as work history, employment category, and family/dependent information.

2. Scheme Awareness and Navigation

  • Educate workers about available welfare schemes (e.g., health, education, housing, pension, maternity, etc.).
  • Navigate different government platforms and interpret Kannada/English content to users with low literacy.

3. Document Verification and Upload

  • Scan, validate, and upload required documents such as Aadhaar, bank passbooks, ration cards, and certificates.
  • Ensure proper categorization and file-naming conventions for document uploads.

4. Follow-up and Status Tracking

  • Track the status of submitted applications and communicate outcomes to workers.
  • Coordinate with Labour Inspectors or officials for approval processes or issue resolution.

5. Record Maintenance & Reporting

  • Maintain records of applications filed, services availed, and grievances raised.
  • Generate and submit periodic reports as directed by KSK administrators.

Required Qualifications:

  • Educational Qualification: Degree preferred.

Language Proficiency Requirement:

  • Mandatory: Fluency in Kannada – candidates must be able to speak, read, and write in Kannada.
  • Essential: Basic proficiency in English.
  • Good to Have: Knowledge of Hindi, Tamil, and Telugu.

Technical Skills:

  • Familiarity with using smartphones, computers, scanners, and printers.
  • Ability to navigate government portals and fill digital forms.

Desirable Attributes:

  • Empathy and patience in dealing with low-literacy or elderly workers.
  • Strong communication and interpersonal skills.
  • Experience in community outreach, helpdesks, or social service roles.
  • Commitment to transparency and ethical service delivery.

Job Types: Full-time, Permanent

Pay: ₹20, ₹21,000.00 per month

Benefits:

  • Provident Fund

Language:

  • English (Preferred)
  • Kannada (Preferred)

Work Location: In person