Service Representative

Job Title: Karmika Mitra / Service Representative

Role Summary:

The Service Representative, also known as Karmika Mitra, serves as the first point of contact for workers visiting Karmika Seva Kendra (KSK) centers. The representative plays a critical role in assisting unorganized sector workers with digital literacy, completing online applications, and accessing various social security and welfare schemes. This role requires a combination of technical know-how, empathy, and public service motivation.

Key Responsibilities:

1. Worker Support & Application Assistance

• Assist workers in completing applications for registration and scheme benefits on government portals like Karmika Seva Kendra.
• Guide users on document requirements, photograph uploads, and mobile verification.
• Help fill out details such as work history, employment category, and family/dependent information.

2. Scheme Awareness and Navigation

• Educate workers about available welfare schemes (e.g., health, education, housing, pension, maternity, etc.).
• Navigate different government platforms and interpret Kannada/English content to users with low literacy.

3. Document Verification and Upload

• Scan, validate, and upload required documents such as Aadhaar, bank passbooks, ration cards, and certificates.
• Ensure proper categorization and file-naming conventions for document uploads.

4. Follow-up and Status Tracking

• Track the status of submitted applications and communicate outcomes to workers.
• Coordinate with Labour Inspectors or officials for approval processes or issue resolution.

5. Record Maintenance & Reporting

• Maintain records of applications filed, services availed, and grievances raised.
• Generate and submit periodic reports as directed by KSK administrators.

Required Qualifications:

• Educational Qualification: Degree preferred.

Language Proficiency Requirement:

• Mandatory: Fluency in Kannada – candidates must be able to speak, read, and write in Kannada.
• Essential: Basic proficiency in English.
• Good to Have: Knowledge of Hindi, Tamil, and Telugu.

Technical Skills:

• Familiarity with using smartphones, computers, scanners, and printers.
• Ability to navigate government portals and fill digital forms.

Desirable Attributes:

• Empathy and patience in dealing with low-literacy or elderly workers.
• Strong communication and interpersonal skills.
• Experience in community outreach, helpdesks, or social service roles.
• Commitment to transparency and ethical service delivery.

Job Types: Full-time, Permanent

Pay: ₹20, ₹21,000.00 per month

Benefits:

• Provident Fund

Language:

• English (Preferred)
• Kannada (Preferred)

Work Location: In person