Service Representative

Job Title Karmika Mitra Service Representative Role Summary The Service Representative also known as Karmika Mitra serves as the first point of contact for workers visiting Karmika Seva Kendra KSK centers The representative plays a critical role in assisting unorganized sector workers with digital literacy completing online applications and accessing various social security and welfare schemes This role requires a combination of technical know-how empathy and public service motivation Key Responsibilities 1 Worker Support Application Assistance Assist workers in completing applications for registration and scheme benefits on government portals like Karmika Seva Kendra Guide users on document requirements photograph uploads and mobile verification Help fill out details such as work history employment category and family dependent information 2 Scheme Awareness and Navigation Educate workers about available welfare schemes e g health education housing pension maternity etc Navigate different government platforms and interpret Kannada English content to users with low literacy 3 Document Verification and Upload Scan validate and upload required documents such as Aadhaar bank passbooks ration cards and certificates Ensure proper categorization and file-naming conventions for document uploads 4 Follow-up and Status Tracking Track the status of submitted applications and communicate outcomes to workers Coordinate with Labour Inspectors or officials for approval processes or issue resolution 5 Record Maintenance Reporting Maintain records of applications filed services availed and grievances raised Generate and submit periodic reports as directed by KSK administrators Required Qualifications Educational Qualification Degree preferred Language Proficiency Requirement Mandatory Fluency in Kannada - candidates must be able to speak read and write in Kannada Essential Basic proficiency in English Good to Have Knowledge of Hindi Tamil and Telugu Technical Skills Familiarity with using smartphones computers scanners and printers Ability to navigate government portals and fill digital forms Desirable Attributes Empathy and patience in dealing with low-literacy or elderly workers Strong communication and interpersonal skills Experience in community outreach helpdesks or social service roles Commitment to transparency and ethical service delivery Job Types Full-time Permanent Pay 20 000 00 - 21 000 00 per month Benefits Provident Fund Language English Preferred Kannada Preferred Work Location In person