Senior Production Manager

1 day ago

Kannur, Kerala, India beBeeLeadership Full time ₹ 24,00,000 - ₹ 32,00,000

Job Overview

We are seeking a seasoned professional to assume leadership of our Production Management function.

This role will oversee application engineering, production support, and incident/problem management, while ensuring seamless operations across business-critical applications.

Key Responsibilities:

  • End-to-End Production Governance: Own and manage the production environment of enterprise applications with a focus on stability, performance, and scalability.
  • Application Engineering Oversight: Collaborate with engineering teams to ensure high availability and reliability of applications. Drive continuous improvement, automation, and performance tuning.
  • Production Support & Incident Management: Lead 24x7 production support operations. Define SLAs, drive root cause analysis (RCA), and ensure timely resolution of issues with minimal business disruption.
  • Solutioning & Technical Leadership: Provide direction on technical solutions, architecture decisions, and process improvements. Evaluate and implement tools to enhance monitoring, alerting, and response mechanisms.
  • Stakeholder Engagement: Build strong relationships with internal business units, clients, and external partners. Act as the single point of contact for production-related issues and communications.
  • Cross-Functional Collaboration: Work closely with product managers, developers, QA, infrastructure, security, and compliance teams to align on priorities and ensure production readiness.
  • Risk & Compliance: Ensure production environments adhere to all compliance, audit, and security standards. Mitigate operational risks through proactive monitoring and controls.
  • Team Leadership: Manage and mentor a high-performing team of production engineers and support analysts. Foster a culture of accountability, agility, and continuous learning.

Qualifications & Skills:

  • Bachelor's or Master's degree in Computer Science, Engineering, or a related field
  • 15+ years of experience in IT, with 5+ years in a leadership role in production/application support
  • Proven experience in managing large-scale, business-critical applications in a complex IT environment
  • Strong problem-solving, crisis management, and decision-making skills
  • Deep understanding of ITIL framework, DevOps principles, and SRE best practices
  • Excellent interpersonal and stakeholder management skills
  • Experience with monitoring tools (e.g., Splunk, AppDynamics, Dynatrace), cloud environments (AWS/Azure), and automation (CI/CD pipelines)
  • Strong verbal and written communication skills

What We Offer:

  • A dynamic work environment with opportunities for growth and development
  • A competitive compensation package
  • A comprehensive benefits program
  • The chance to work with a talented team of professionals

How to Apply:

If you are a motivated and experienced professional looking for a new challenge, please submit your resume and cover letter for consideration.

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