
Customer Service Representative
1 week ago
As a Tele Caller, you will be responsible for making phone calls to customers and responding to their inquiries in a detailed and timely manner.
This role involves communicating with clients via phone and addressing any queries they may have.
Key Responsibilities:- Respond to customer inquiries over the phone
- Evaluate customer issues and escalate complex problems to management when necessary
- Develop new processes and strategies to improve efficiency and accuracy
- Maintain accurate records of customer interactions and manage client accounts effectively
- Provide regular reports to management on customer interactions and account performance
Key Requirements and Skills:
- Excellent problem-solving skills
- Detailed-oriented personality
- Strong Excel skills
- Experience in customer-facing roles
- Excellent negotiation and verbal communication skills
- Ability to build strong relationships with customers
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Customer Service Representative
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