Field Technical Lead
2 weeks ago
This role involves overseeing the installation, maintenance, and repair of products at customer locations. The ideal candidate should have strong technical expertise and excellent customer service skills.
- Install, maintain, and repair products at customer sites.
- Diagnose issues efficiently and resolve warranty complaints.
- Provide on-site technical support and training to customers.
- Coordinate with internal teams for escalations and quick resolutions.
- Maintain accurate records of service activities and visits.
- Ensure compliance with safety standards and protocols.
- Build strong customer relationships and share feedback with internal teams.
The following qualifications are necessary for this position:
- Diploma or ITI in Mechanical or Electrical Engineering.
- Freshers and experienced candidates are welcome.
- Prior experience in manufacturing, engineering, or railway industry preferred.
- Knowledge of service documentation and complaint tracking is an advantage.
The following skills are essential for this role:
- Strong technical knowledge of mechanical or electrical systems.
- Troubleshooting and repair expertise in industrial equipment.
- Good problem-solving and decision-making abilities.
- Excellent communication skills and a customer-first mindset.
- Proactive, reliable, and committed to service excellence.
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