Bpo Training Manager

2 days ago

Bengaluru, Karnataka, India beBeeTraining Full time ₹ 8,00,000 - ₹ 10,00,000

Are you a seasoned professional looking for a new challenge in the realm of training and development? We have an exciting opportunity for a skilled Trainer to join our team

Training Professional
  • Job Summary:
  • We are seeking a highly motivated and experienced Training Professional to lead end-to-end learning initiatives, from designing and delivering onboarding programs to ongoing performance coaching, compliance training, and AI-enabled upskilling.
  • The ideal candidate will possess at least 5 years of experience in a training role within an International BPO or GCC environment, with prior exposure to regulated industries, healthcare, or financial services preferred.

Responsibilities:

  1. Learning & Development:
  2. Design, update, and deliver comprehensive onboarding programs covering process flows, system tools, clinical workflows, and regulatory standards.
  3. Conduct regular refresher sessions and soft-skills workshops to enhance communication, empathy, and customer delight.
  4. Develop and deliver mandatory compliance and regulatory training, e.g., HIPAA, data privacy, clinical documentation standards.
  5. Prepare and distribute daily, weekly, and monthly training-impact and performance reports, attendance, assessment scores, improvement trends.

Requirements:

  • Education: Bachelor's degree in any discipline.
  • Experience: At least 5 years in a training role within an International BPO or GCC, prior exposure to regulated industries, healthcare, or financial services preferred.
  • Skills: Facilitation, proven ability to design curricula, deliver engaging sessions, classroom and virtual, and apply adult-learning principles.
  • Coaching: Analytics, skilled in performance-diagnostic models, learning-evaluation frameworks, and using data to drive continuous improvement.
  • Technical Aptitude: Comfortable learning and recommending AI-enabled L&D tools, LMS platforms, and basic analytics dashboards.
  • Soft Skills: Excellent communication, empathy, stakeholder management, and the ability to foster a culture of customer stewardship and delight.

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