Training Coordinator

3 weeks ago


Bengaluru, Karnataka, India MSI Services Pvt Ltd Full time

Roles and Responsibility

  • Orientation for New Hires – 2 Day process where we explain MSI history, Overview, BPO processes & Basic Business Communication
  • Assessment for new hires to evaluate their understanding on the orientation given – conducted after a week of on-boarding & uploading the assessment under their training log
  • Maintaining the Training portal by creating training items, uploading training content & cleanup of training items. Creating and maintaining the process manuals for all BPO teams  Coordinating & creating cross trainings within MSI BPO Teams.
  • Creating, Assigning & Coordination of Refresher Trainings, Product based trainings & Other Trainings
  • Work on Content development and maintaining of various aspects of the business such as MSI Services website & Internal MSI BPO links (Process & Contact List, Reporting Time & MSI BPO Events Calendar)
  • Work with IT team to enhance applications & provide feedback on bugs and errors while using applications
  • Perform additional duties as required and or requested.

Desired Candidate Profile

  • Graduate / Post graduate in any discipline with overall 1-2 years of experience in delivering training
  • Strong attention to detail and has ability to learn quickly.
  • Needs to have basic knowledge with popular Microsoft Office programs e.g. PowerPoint, excel, word etc.
  • Excellent written and verbal communication skill must be able to create content and prepare reports
  • Ability to work independently and in a team environment.
  • Demonstrate sound work ethics.  Flexible to work in shift

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